Who We Are - pOrbis 3P:- pOrbis 3P is a global service provider and the only “one-stop-shop” that offers fully integrated and advanced Business Management, Network Management, Credit & Underwriting Management and Sales Improvement services for OEMs and their Dealer Networks, at both the market and global level. As a Group with over 750 experts, we are serving our customers for 25+ years.- As a Technology Leader, we offer “off-the-shelf” Advanced Business Intelligence Solutions, Custom Software Development and IT Outsourcing services – with over 450 IT Experts- We also offer all required support services, such as Service Management, Project Management, Consulting & Training, Data Quality Audits, Helpdesk and more. All our Customer Account Managers and Service Managers have 15+ years’ experience- We have top customer references in 80+ markets, also serving currently the biggest dealer network globally with over 4,000 dealer locations in North America

• Promoted to this position in 2006. Responsible for 6500 dealerships• Coached and directed three Support Specialists to resolve escalated customer issues. • Provided technical support to OEM Executives to ensure continued excellent service. • Championed creation of initiatives that promoted customer retention and increased profitability. • Trained and mentored new employees. Developed training materials, guides and visual aids to orient employees with automotive industry standards.• Created a revenue generating user tracking system for clients to view previously unavailable financial data. • Delegated and prioritized issues to ensure deadlines were met.• Tested existing and new products ensuring that they met specifications before being released.• Submitted correctional orders to programmers after performing detailed analysis of problems. • Implemented operational policies and maintained procedures and databases.• Created user manuals, help guides and instructional documentation for Representatives and Dealers.

• Provided technical support to internal and external customers.• Documented support calls in a descriptive manner and entered them into database ensuring accuracy and reporting escalated issues to ensure resolution.• Tested systems to ensure proper performance and reduce down time.• Troubleshot web based software issues and promptly escalated technical issues to programmers. • Performed quality assurance for new and amended product lines.• Created multiple Access Databases for call log tracking in other departments.• Trained employees in Access Database used for call logging. This reduced errors and increased productivity.• Worked closely with dealers mapping accounts from one accounting system to Snap-on’s required account list.

• Designed company forms, templates, company literature and advertising brochures.• Installed financial software including QuickBooks and financial data packages. • Created and maintained Excel spreadsheets for tracking client investments.• Worked directly with clients to provide excellent service and support company growth

• Designed monthly ads for multiple engineering magazines to advertise company’s services. • Prepared training manuals and shipped internationally. • Maintained company database, designed forms, templates, brochures, and company’s web page.• Provided computer support for staff members.