Judy Stone Email & Phone Number

Greater Detroit Metro Area

Who We Are - pOrbis 3P:- pOrbis 3P is a global service provider and the only “one-stop-shop” that offers fully integrated and advanced Business Management, Network Management, Credit & Underwriting Management and Sales Improvement services for OEMs and their Dealer Networks, at both the market and global level. As a Group with over 750 experts, we are.

Stuart, Florida

• Promoted to this position in 2006. Responsible for 6500 dealerships
• Coached and directed three Support Specialists to resolve escalated customer issues.
• Provided technical support to OEM Executives to ensure continued excellent service.
• Championed creation of initiatives that promoted customer retention and increased profitability.
• Trained and mentored new employees. Developed training materials, guides and visual aids to orient employees with automotive industry standards.
• Created a revenue generating user tracking system for clients to view previously unavailable financial data.

Stuart, Florida

• Provided technical support to internal and external customers.
• Documented support calls in a descriptive manner and entered them into database ensuring accuracy and reporting escalated issues to ensure resolution.
• Tested systems to ensure proper performance and reduce down time.
• Troubleshot web based software issues and promptly escalated technical issues to programmers.
• Performed quality assurance for new and amended product lines.
• Created multiple Access Databases for call log tracking in other departments.

Port St. Lucie, Florida

• Designed company forms, templates, company literature and advertising brochures.
• Installed financial software including QuickBooks and financial data packages.
• Created and maintained Excel spreadsheets for tracking client investments.
• Worked directly with clients to provide excellent service and support company growth

Port St. Lucie, Florida

• Designed monthly ads for multiple engineering magazines to advertise company’s services.
• Prepared training manuals and shipped internationally.
• Maintained company database, designed forms, templates, brochures, and company’s web page.
• Provided computer support for staff members.

Education record

General Business Curriculum