• Facilitate the development and execution of comprehensive product success strategies with a focus on enhancing clinical operations, customer success, and products through data-driven insights• Drive metrics-based improvement initiatives while leveraging expertise in healthcare informatics, clinical operations, and process improvement to build organizational workflows from the ground up• Evaluate current state operational, data, technical, and financial practices to implement efficiencies• Serve as a bridge between product development team and end-users to identify gaps and mitigate risks• Develop roadmaps for product end-to-end lifecycles while liaising with operations to ensure user needs are met• Performed data analysis and offered recommendations to result in a 10% improvement for end-user practices• Established and optimized internal processes that led to a successful SaaS solution implementation

• Led team of systems developers, business systems analysts, transformation specialists, project managers, and systems trainers in the design, implementation, and maintenance of enterprise-level systems and applications• Completed more than 100 systems development, design, implementation, and maintenance projects on-time• Established internal training programs and metrics and partnered with Udemy to curate video training programs• Streamlined development processes by reducing time-to-market by 10%, improving product delivery• Implemented Agile Development Methodology with Jira and Confluence, resulting in 20% increase in project delivery speed and cross-team collaboration

• Supervised and mentored team of five employees in the discovery, development, and design of enterprise-level systems and applications by collaborating with executive leadership to design and implement effective solutions• Performed clinic site visits to identify gaps, assess opportunities, and offer improvement recommendations• Delivered on-time and within budget of 30 systems, data, and workflow projects while leading large scale projects to improve the product chassis, resulting in a 15% improvement in customer satisfaction ratings• Developed new Salesforce system to maintain HIPAA compliance that allowed for secure uploading

• Oversaw team of 10 to guide cross-functional project teams of up to 250 executive, managerial, clinical, and front-line staff while driving excellence in clinic workflows, process improvement, KPI, and systems development• Translated complex medical results and technology information to streamline reporting and analysis• Managed successful system upgrades of Electronic Medical Record (EMR) by implementing HHSC, 1115 waiver, and other grant metrics, valued at $40M annually

• Drove the hiring, training, onboarding, and development of four staff while heading project teams of more than 80 with $30M budgets for successful implementation of critical initiatives, such as ICD-10, CCBHC, and DSM-5• Created and analyzed project progress and metric reports and liaised with management to strategize initiatives• Integrated decision support, scientific evidence, clinical pathways, and best practices to revolutionize care

• Provided EMR application development and support to more than 1,200 employees through process improvement, application testing, system error root cause analysis, and execution of regulatory requirements• Reduced helpdesk requests by 25% by designing over 50 processes, video tutorials, and user guides