Judith Williams Email & Phone Number

Highland Falls, Ny, Us

Peekskill, Ny, Us

· Manage weekly BEO meetings to discuss the upcoming events with other departments heads to ensure the proper execution of all events and to significantly increase profit margins.· Expert in contract negotiation, strategic branding and vendor management· Focus on revenue maximization and cost control· Collaborate with culinary staff in special event menu planning and develop new catering business· Administer all phases of the event department, including but not limited to sales, planning, marketing,servicing and administrative procedures· Coach and counsel employees to reflect Abbey Inn’s service standard and procedures· Manage event set-up and tear down, including labor; building out pre and post event process· Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions and inventory· Maintains a strong working relationship with guests/clients & vendors· Work closely with Culinary Director- Peter Kelly, in creating new Menus, Specials & Wine list for bothevents & restaurant (Apropos Restaurant & Bar)· Work as Dual Interim Manager for 3 months (Director of Events & Restaurant Manager)

· Work closely with globally renowned Chef & Restaurateur Peter X Kelly· Oversee and maintain the operational standards & guidelines which have been established· Effectively run the front of the house operation by being involved hands-on in: Hiring & Training of personnel, Reservations & Greeting guests, Controlling flow and cycle of service· Support and control back of the house operations by becoming involved in purchasing and inventory aswell as cleanliness and up-keep of the physical property· Direct management and employees in achieving these financial guidelines including cost of sales, labor and operational expenses· Form and direct a strong employee team· Utilize established training manual and program for all employees· Direct team effectively, to maintain and improve all service and quality standards· Analyze staffing needs to create weekly schedule for front of the house employees· Supervise reservation desk, control reservation system and handle guest greeting during service· Promote return business by being present on the floor, during service and exceed guest expectations· Coordinate and implement with ownership a Food and Beverage promotional activity calendar and amarketing strategy action plan· Direct, oversee and help in the on-going maintenance of the physical facility· Direct and control the daily cleanliness and sanitation standards set-forth by the chef owner & the NewYork State Department of Health· Maintain all necessary permits, license renewals and building inspections as set-forth by the New YorkState health, liquor and Building Department Codes· Coordinate and resolve with Chef Owner all Human Resource policies and issues· Help and support Peter Kelly to restructure the restaurant after facing financial difficulties

Kingston, Ny, Us

* Responsible for management of dining room service in the manner most pleasing to members and their guests. *Assures a high standard of appearance, hospitality and service in personnel and cleanliness of dining room. *Supervises and trains dining room staff; manages within budgetary restraints;develops/implements programs to increase sales (repeat business and higher check averages).*Schedules personnel and plans room set-up based upon anticipated guest counts and client needs*Takes reservations and checks table reservation schedules*Hires, trains and supervises dining room staff*Provides appropriate reports concerning employee hours, schedules, pay rates, job changes, tippools, etc.*Receives and handles complaints concerning food, beverages or service*Serves as liaison between the dining room and kitchen staffs*Directs pre-meal meetings with dining room personnel. Relays information and policy changes andbriefs personnel*Assures the correct appearance, cleanliness and proper set-up of the dining rooms including assistance with banquet service and set up. Checks the maintenance of all equipment in the dining room and reports deficiencies*Produces daily/meal period sales analyses and other reports from the Jonas Management System used in the dining room*Order beverages including wine, beer and liquor*Develops and implements an on-going marketing program to increase dining room business including an active social media marketing campaign*Lead sales efforts for banquets and assists golf professionals with sales of golf outings.*Monitors dining room labor and supplies budget; makes adjustments as necessary to achieve financial goals

Mahopac , New York , Us

• Responsible for selling, growing, and maintaining the membership of club members.• Coordinates the marketing and membership relations programs to promote the club’s services and facilities to potential and present members.• Reviews and initiates programs to provide members with a variety of popular events.• Responsible for entering leads into the lead tracking system and following up in a timely fashion.• Schedules and provides membership tours of the facility.• Work to resolve any member and/or guest complaints with urgency.• Maintains the club's social media presence on Facebook and Instagram. Followed the club’s social media strategy to brand the club and engaged members and non-members.• Developes all club communications including but not limited to newsletters, flyers, posters, golf cart signs, blast emails and direct mail correspondence.• In charge of Food & Beverage Service• Hire, train and supervise 20-25 team members including servers, bartenders, busser, lifeguards, houseman and locker room attendant & supervised 2 managers (Bar Manager & Banquet Manager)• Market & Sell Golf Outings.• Assist the Club Manager in setting budgets and goals.• Book events such as weddings, birthday parties, showers etc. From 25 people to 250 people.• Work closely with the Club Manager, Golf Professional, Executive Chef and Administrative Assistant.• Assists with design, decor, flowers, centerpieces and themes for club spaces and private events.• Prepared Banquet Event Orders (BEOs), party contracts, supporting diagrams and related materials.

• Overseen and support the inn & restaurant to ensure profitability and anenjoyable dining experience.• Booked private events such as weddings, showers, rehearsal dinner and other parties.• Helped manage 10-15 team members.• Worked closely with restaurant owners.• Ensured that cash registers are balanced.• Prepared reports at the end of the restaurant shift to include staffing, food cost, and sales.• Ensured that table seating and reservations are taken and executed in a timely manner.• Responsible for profitability, equipment maintenance, overall appearance & the physical inventory of all items within the restaurant & inn.• Was very hands on with excessive interaction with staff and customers during events and a la carte service.• Planned & executed at least 50 private events from 25 people to 85 people.

• Provided food and drink service to patrons from large to mid-sized events such as weddings, corporate events, holiday parties, religious events, and others.

• Took customers’ food and drink orders• Ensured that all orders are accurate and brought to each table in a timely manner• Worked closely with restaurant owner to immediately address all customer concerns and create a pleasant dining experience• Assisted the restaurant owner with beverage inventory. • Trained 5-10 servers/ bartenders.

Fr

• Assist the food server in assuring prompt and polite service to the guests. • Assist the a la carte/banquet server, responsible for preparing service stations, clearing and resetting tables, removing all trays from the dining/banquet rooms, and cleaning and closing service stations.

Miami Beach, Florida, Us

• Personalized customer service in order for guests.• Taking orders on the POS system, preparing orders, and delivery of products.• Managing large groups of people in a busy environment.• Interacting with unsatisfied customers in a friendly, positive manner.

Miami Beach, Florida, Us

• Welcome guests in a warm and friendly manner.• Ascertains their dining/lodging needs.• Seats guests and manage the seating chart.• Monitors restaurant activity to determine seating and dining flow.• Responds to guest inquiries and requests in a timely, friendly, and efficient manner.• Performs opening and closing duties, as needed.• Assists others with side work including, but not limited to cleaning, stocking, folding silverware, etc.• Helps fellow team members and other departments wherever necessary to maintain positive working relationships.