www.kantorjudit.huProfessional & business trainings- assertive communication - customer management development - sales & profit increase development - negotiation techniques - cooperation developmentCoaching and professional support in- in resolving work & business blockages- personal and professional goal realization- developing new points of view- change management + accompaniment of the change process- reframing work challenges & professional crises situationsOrganizational Development- business consulting- creating an organizational diagnosis- support in selecting an efficient workforce- development and management of performance evaluation systems- leadership development- development of organizational and business processesBusiness partners & references: Telekom, AM Distribution Hungary, BIG-BOX, DFT Hungária, Innopod

- Ensuring the flawless operation of a café network with 30 national units- Full P&L responibility with special focus on FTE & people management- Monthly trainings for Area Managers, Branch Managers and all café staff- Talent management & personal progress follow-up of 118 reports- Hands-on management of sales revenue & high quality customer service - Evaluation & reporting of business procedures, activities & standards

- Development of professional skills and soft competencies to achieve corporate goals- Enhancing employee commitment (incentive programs, coaching)- Implementation and follow-up of individul & team performance evaluation programs- Development and roll-out of business strategy supporting profit increase- Talent management & internal trainings- Organizational structure and culture development- Internal process development (Operel management system, LEAN, 5S, CRM activities

Some of the references: Nivea (Beiersdorf) - dm (drogerie markt) - SAMSUNG - FLEX the original - CIB Bank - Duna House - Auchan - iCentre - Ford - Heineken - ALDI - METRO - Praktiker - TUNGSRAM - MOL - Brand ambassador role: representing the value of company products & services at events and in premium business clubs- Customer lead generation & aquisition- Building and promoting strong, long-lasting customer relationships by understanding their needs- KA care and support- Online sales strategy development and execution- Sales data & trend analyses

The essence of BrandMother, my individual proprietorship was to provide personalized and professional support in brand building, business & service development. The glory in the logo represented genuine care in consultancy, also the foundation of the brand: doing good for good.Besides consultations, as BrandMother Speciality feature in PR articles I presented Hungarian SM brands providing genuine value to their customers.BrandMother features:- PR and creative writing- Points Of You TM coaching- website development and management (WordPress)- social media content development and management- online advertisement management- business translations

- Guest satisfaction & quality indicator development - TripAdvisor rating increased from 3,5 to 4 - Instagram post reach doubled - Mystery Guest result on total café channel increased to 98% - Management team development - team extension from 3 to 6 with personal development and follow up plan-Brand building activities - 7p analysis & development strategy for possible network extension - brand labeled accessory launch to increase brand awareness - strengthening brand communication on social media & in ATL - Remarkable GM growth vs LY by sales increase activities as - employee incentive program - portfolio optimalization - new product lanuch - 10% TC number & guest frequency growth vs LY by physical transformation - Increasing employee engagement - implementation of employee idea box combined with reward & recognition - implementation of "Recommend your friend" employee program combined with reward program Internal process development leading to 8% increase in workforce efficiency - Full P&L reponsibility - planning & execution, cost reducing & GM increasing activities - People management - 6 direct, 70 indirect reports; recruitment, employee development, talent management - Weekly business review & reporting in English towards HO - Full responsibility on legal & authority complience- Competitor review and reporting

• Physical retail network extension - 7 succesful and on-time unit opening in 10 months - May 2016, Budapest: 170 sqm Aréna Boutique in Mall - May 2016, Győr: first countryside Pop-up Boutique - September 2016, Budapest: Pólus CLB, Árkád CLB, WestEnd Pop-up Boutique - October 2016, Budapest: MOM Pop-up Boutique - March 2017, Pécs - Árkád Pop-up Boutique• Romanian market opening support - active participation in planning, boutique design and portfolio setup, staff recruitment and prepartion for smooth retail opening - August 2015, Bucharest - 3 weeks on spot, first flagship stand-alone Boutique opening• Full P&L responsibility of temporary and permanent retail units ( 8 at the sames time, cost types: OPEX, CAPEX, GENEX)• Ensuring business goal alignment for the whole retail network, setup of retail strategy with omni-channel point of view - Trade, Marketing, CRC and E-Commerce cooperation• Key Retail Partner Care - HPS, KaviArt, several malls' Management • Customer care in retail units: driving excellence in Mystery Shopper results & in customer experience• Deparment KPI reporting to Swiss HQ• Active participation in yearly full business Operational Planning• Management of sales & acquisition promotions• People management: 80 reports in total, productivity and efficiency monitoring, talent development• Retail management team development: from 3 to 6• General business management as local Management Community member• Implementing Retail Business Continuity Plan

• Full support in second retail unit opening - active participation in business planning, unit design and portfolio setup, team recruitment - April 2014, Budapest: Allee Boutique in Mall opening• Andrássy flagship Boutique refurbishment in February 2014, to increase sales capacity, including the implementation of B2B solutions, queueing and customer tracking system• Maximising customer frequency & sales in Andrássy flagship Boutique and in Allee Boutique in Mall• Ensuring high customer service level in retail units & resolving complaints• Talent management: developing 2 successors for the Boutique Manager position in both units• People management, recruitment, employee evaluation & coaching programs • Ensuring employee engagement - implementation of Family Day program, reward and recognition on retail network level• Ensuring seamless operations in both units - fully meeting legal & authority requirements, maximizing workforce efficiency• Establishing annual sales forecast and workforce plan with direct reporting to Country Business Manager• Demand planning, stock and inventory management• OPEX, CAPEX & GENEX responibility

• Evaluating & analyzing internal Boutique processes to increase workforce efficiency• Direct reporting on risk management to the Audit Committee• Providing recommendations on improving retail operations• Performing monthly evaluation on information security and associated risk exposures• Evaluation on regulatory compliance program with the Boutique Manager• Teaming with internal and external resources • Ensuring full support to the company's anti-fraud programsCertification: HNQMS/WAW/14/1028

• Strong focus on reaching monthly sales and service level targets• Team motivation and management • Workforce planning and management • Customer service & complaint management • Implementing company programs in Boutique to meet operational and organisational objectives • Coaching on Nespresso brand and trilogy• Recruitment of Coffee Specialists, creating and managing onboarding schedules• Stock and inventory management • Service quality evaluation • Creating a culture of continuous learning within the retail team through daily meetings, focused group sessions and formal trainings

• Customising Nespresso’s Quality Management System to the Hungarian Boutique• Performing monthly Boutique Self Assessments and analyzing results• Maintaining open communication with the Boutique Management and the Boutique Coffee Specialists to ensure the highest quality level • Supporting the continuous quality education of the Boutique Coffee Specialists• Reporting on near misses and accidents if any, maintaining healthy and safe working conditions

• Advice on Nespresso products and services• Assisting customers in their selection during their purchase• Initiating visitors and customers to the art of coffee tasting, high focus on developing their curiosity about the full range of products• Maintaining a proactive approach towards customers• Strong focus on maximising sales of all the Nespresso products presented in the Boutique (coffee, machines and accessories)• Actively managing database • Payment & cash checks to be in accordance with the defined procedure• Visual merchandising

• Firm built-up with SMART objective, retail strategy and SWOT analyses • Banking and trade talks• P&L management • Customer care• Demand planning • Workforce planning & management

• Team management of 5• Operations management with active participation in sales • Key Account Management and Customer care• Demand planning and stock management • Cash management• Workforce planning