Customer Success Manager
Specialties: Digital Transformation | Cybersecurity | IT Operations Management | Application ModernizationAs a customer success manager at Micro Focus, my goal is to support our customers at every step, from onboarding to education and training, to account management, making sure they have everything they need to compete in the digital economy. I also represent the voice of the customer at Micro Focus by analyzing customer data, understanding their needs, and providing feedback to internal teams on what we can do to enhance our product. I focus on providing every possible resource to help our customers achieve success.At Micro Focus we help customers bridge existing and emerging technologies to safeguard their current business and expose new opportunities over the long run by providing:✔ Effective monitoring of environments✔ Software asset management✔ Application testing and efficiency✔ Facial scanning and recognition solutionsMicro Focus combines pragmatism, agility, and customer-centric innovation to future-proof IT investments. In short, we deliver High Tech, Low Drama. I am proud to have a long career in customer success management. I’ve worked in customer-facing positions for ten years in addition to twenty at Hewlett Packard, Hewlett Packard Enterprise and Micro Focus. My job allows me to be a guide at every point in our customers’ journey, build long-term relationships with clients, and advocate for them by sharing their point of view across the company.
