Joanna Udo Email & Phone Number

Grand Rapids, Mi, Us

Develop and implement end user technology strategies and initiatives to enhance productivity and efficiency.Oversee the procurement, management and support of end user devices, software, and applications.Collaborate with cross-functional teams to assess and address end user technology needs and requirements.Stay up-to-date with emerging technologies and trends in the end user technology space.Lead the evaluation, selection, and implementation of new end user technology solutions.

As the active founder of Bridges in Tech, an online tech community, my mission is to empower women from diverse backgrounds, notably Black, Asian, Hispanic, Indigenous, and Pacific Islanders, to initiate and excel in technology careers. My primary focus is to increase the representation of black and brown women in the tech industry by providing a comprehensive platform for support and growth.Key Responsibilities and Achievements:Created and currently maintain a robust platform that offers resources, coaching, mentoring, and fosters awareness about the wide range of opportunities available in the tech industry.Host a weekly podcast that brings to the fore inspiring stories of women of color in tech, insights from leaders, recruiters, and diversity allies in tech, reaching an extensive and diverse global audience.Established and presently manage partnerships with sponsors and other stakeholders, ensuring the community's sustainability and growth.Orchestrated opportunities for community members and supporters to contribute in various capacities such as mentors, accountability partners, podcast guests, and more.Develop and implement community growth strategies while managing all administrative and operational aspects of the community.Built and currently maintain a strong online presence across multiple social media platforms to engage with members and spread awareness about the community.Continuously foster an inclusive and supportive community environment that acts as a catalyst for career development and success in tech careers for underrepresented women.

Interviewing, hiring and orienting staff to care for mentally/developmentally disabled adults. Ensuring all staff maintain expected levels of training. Evaluating the development of staff and coordinating training to address identified areas of need. Maintaining all required licenses and ensuring all homes are in compliance.Developing processes, procedures and policies for the homes.Responsible for schedule planning and payroll.

Grand Rapids, Mi, Us

Successfully formulated and defined large and/or complex system scopes and objectives based on user needs, a deep understanding of applicable business or clinical systems, and industry requirementsExpertly devised and modified procedures to solve intricate problems, taking into account software applications, capacity, resource availability, operating time, and desired resultsSkillfully analyzed business and user needs, documented requirements, and translated them into proper system requirement specificationsEfficiently provided technical project management, frequently leading work on new implementations and upgrades of related systems while handling multiple projects simultaneouslyProficiently identified resources, timelines, budgets, and technical gaps, and developed roadmaps for ongoing technology integration efforts, including network, servers, databases, security, and Windows devices

Grand Rapids, Mi, Us

Infrastructure consulting & guidance.

Grand Rapids, Mi, Us

Successfully designed, implemented, and managed a robust Unified Communication infrastructure in an enterprise environment, supporting over 35,000 endpoints, resulting in seamless communication and enhanced collaborationEffectively oversaw daily operations, including the management of phones, fax, instant messaging, and video conferencing systems, ensuring optimal performance and minimal downtimeDemonstrated expertise in maintaining and optimizing communication systems, leading to increased efficiency and improved user satisfaction across the organization

Grand Rapids, Mi, Us

Grand Rapids, Mi, Us

Used enterprise monitoring tools to assist in the supervision of multi-technology computing platform-based services, including mid-range, mainframe, Intel servers, storage systems, backup systems, and data networking.Ensured a stable operating environment through the use of physical and logical access controls as well as change event correlation.Initiated service exception processes that included identifying, alerting, investigating, resolving and notifying, based upon service, physical or environmental component.Assisted in Production work, scheduled batch jobs and participated in disaster recovery processes.

Grand Rapids, Mi, Us

Worked with customers to configure, install, maintain, improve and troubleshoot client technologies, medical equipment, their systems and integration that optimized the end user experience.Served as a resource on technology projects and initiatives.Documented problems and resolutions.Participated in the testing of new client technology solutions and medical equipment.

Grand Rapids, Mi, Us

Workstation installation and setupImaging PC, printers, and Scanners SupportManaging software licenses and Assets using CA Asset Manager and Software Compliance Manager

Woburn, Massachusetts, Us

Woburn, Massachusetts, Us

Grand Rapids, Mi, Us

• Website functional testing • Website design testing • Website user interface testing • Creating technical training manual for end users• Gathering customer requirement specifications • Software application testing

Bachelor'S Of Science, Computer Networking/Network Security

Associates Degree, Computer Support Technology