Judson Santos Email & Phone Number

Dublin, Ie

Brasília, Federal District, Brazil

• Managed the full-cycle recruitment process for technical roles, including developers, analysts, and security experts, ensuring efficient hiring and placement of candidates.• Conducted on-site field visits to evaluate organisational climate, gathering insights to develop targeted action plans for team improvement.• Led the Internal Recruitment initiative, crafting comprehensive policies and strategies to engage leaders and employees in the recruitment process.• Designed and… Show more • Managed the full-cycle recruitment process for technical roles, including developers, analysts, and security experts, ensuring efficient hiring and placement of candidates.• Conducted on-site field visits to evaluate organisational climate, gathering insights to develop targeted action plans for team improvement.• Led the Internal Recruitment initiative, crafting comprehensive policies and strategies to engage leaders and employees in the recruitment process.• Designed and implemented Employee Experience strategies, mapping employee journeys and identifying key areas for engagement and retention.• Collaborated with hiring managers to define job requirements and candidate profiles, aligning recruitment efforts with organisational needs.• Developed and maintained a talent pipeline, utilising sourcing techniques to identify and engage with potential candidates.• Facilitated interview and assessment processes, training interview panels on best practices and ensuring a consistent candidate experience.• Analysed recruitment metrics and provided regular reports to senior management, offering insights to optimise hiring strategies. Show less

Brasília, Federal District, Brazil

• Managed the end-to-end recruitment and selection process for Head Office and branches across multiple regions, ensuring alignment with company goals and reducing time-to-hire by 25%.• Led comprehensive climate and culture diagnostics, meticulously analysing survey results and utilising design thinking methodologies to create actionable improvement plans.• Oversaw the development and execution of strategic plans for quality-of-life initiatives, internal marketing campaigns, and… Show more • Managed the end-to-end recruitment and selection process for Head Office and branches across multiple regions, ensuring alignment with company goals and reducing time-to-hire by 25%.• Led comprehensive climate and culture diagnostics, meticulously analysing survey results and utilising design thinking methodologies to create actionable improvement plans.• Oversaw the development and execution of strategic plans for quality-of-life initiatives, internal marketing campaigns, and training programmes.• Provided expert guidance to senior leadership on Human Resources policies and best practices, supporting informed decision-making processes that enhanced organisational efficiency and compliance.• Developed and implemented employee retention strategies, which reduced turnover rates by 15% and improved overall workforce stability.• Facilitated cross-departmental workshops and training sessions, fostering a culture of continuous learning and professional development.• Conducted thorough performance appraisals, providing actionable feedback to employees and supporting managers in crafting personalised development plans.• Collaborated with external consultants to benchmark organisational practices against industry standards, ensuring the company remained competitive and innovative in its HR approaches. Show less

Brasília, Federal District, Brazil

• Led and mentored the customer service team, consistently achieving operational targets through strategic data analysis and hands-on management, resulting in a 20% improvement in service efficiency.• Oversaw the recruitment process, onboarding, and ongoing training for new team members, ensuring seamless integration and continuous development, which improved staff retention by 30%.• Implemented the Flight Cleaning Project, significantly reducing passenger complaints by 65%, while… Show more • Led and mentored the customer service team, consistently achieving operational targets through strategic data analysis and hands-on management, resulting in a 20% improvement in service efficiency.• Oversaw the recruitment process, onboarding, and ongoing training for new team members, ensuring seamless integration and continuous development, which improved staff retention by 30%.• Implemented the Flight Cleaning Project, significantly reducing passenger complaints by 65%, while simultaneously decreasing legal costs by 40% through improved compliance and safety standards.• Coordinated cross-functional teams, including operations, HR, and customer service, to enhance the overall passenger experience, streamline service operations, and improve customer satisfaction scores by 15%.• Managed resource allocation and scheduling for peak travel periods, ensuring optimal staffing levels and maintaining high service standards during high-demand periods.• Led incident response teams, effectively managing passenger disruptions and emergencies, which minimised operational downtime and maintained safety protocols.• Developed and implemented customer feedback systems, allowing for real-time service adjustments and a proactive approach to passenger concerns, resulting in a 10% increase in positive feedback.• Collaborated with airport authorities and airline partners to develop and enforce service policies, ensuring compliance with international aviation standards and enhancing operational efficiency. Show less

Brasília, Federal District, Brazil

• Assisted passengers with check-in procedures, including verifying travel documents, issuing boarding passes, and tagging baggage.• Provided information to passengers regarding flight schedules, gate locations, and any potential delays or disruptions, ensuring clear and timely communication.• Facilitated the boarding process, ensuring passengers adhered to boarding group procedures and assisting with special needs or mobility-impaired travellers.• Handled passenger complaints… Show more • Assisted passengers with check-in procedures, including verifying travel documents, issuing boarding passes, and tagging baggage.• Provided information to passengers regarding flight schedules, gate locations, and any potential delays or disruptions, ensuring clear and timely communication.• Facilitated the boarding process, ensuring passengers adhered to boarding group procedures and assisting with special needs or mobility-impaired travellers.• Handled passenger complaints and inquiries, resolving issues promptly and escalating complex cases to supervisors when necessary.• Monitored and managed gate activities, coordinating with flight crews and ground staff to ensure on-time departures.• Processed and managed upgrades and seat changes, accommodating passenger requests while balancing operational requirements.• Liaised with customs and immigration officials to assist passengers with required documentation and ensure compliance with entry regulations.• Conducted final checks on passenger counts and ensured all necessary pre-flight procedures were completed before aircraft departure. Show less

Bachelor’S Degree, Business Administration And Management, General

Master Of Business Administration - Mba, Human Resources Management/Personnel Administration, General

Associate’S Degree, Marketing Management