Defining the strategic processes, Supporting and monitoring the creation of LEAN-based policies and regulationsAnalysis, optimization, development and risk assessment of processesOperation and development of an integrated management systemGroup-level quality management systems and supervision of activitiesDefining the quality development concept and improving the quality of the productCo-ordination of Group-level Operational Quality Management OrganizationDeveloping and tracking the quality indicators of a group of companiesDesigning and managing external certification, customer, vendor and internal auditsCreating and coordinating quality reports

Coordination of change to the operation and processes of the customer service area, support, process optimization, efficiency improvements;Making change risk and impact analyzes, resource, cost, time and investment planning;Preparation and participation in the decision-making process, decision communication, presentation and monitoring of the implementation decisions Preparatory Materials;Coordination of operational activities related to change and project management;Modify, develop proposals for the business and industry trends.Conducting internal audits, evaluation of the results obtained and development, contibute to the monitoring of the implementation of corrective or preventive actions;Participation in the conduct of external audits and the results of processing;Involvement in the operation of the integrated management system;