Judy A. Smith work email
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Judy A. Smith personal email
Judy A. Smith phone numbers
Highly driven sales support professional with exceptional coaching and training skills with a quality assurance background. A motivational leader in developing interpersonal relationships to meet compliance standards at the required level. My objective is to place strong emphasis on utilizing communication and customer service techniques to attract the customer base. SKILLSTeam Building | Vendor Relations | Quality Assurance | Marketing | Communications | Training | Coaching | Compliance | Customer Service | Process Improvement | Decision Maker | LeaderMicrosoft Word | Excel | Outlook | PowerPoint | OfficeTeam | Salesforce | Call Miner
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Vendor Relations/Qa AssuranceDirect Energy Mar 2013 - Sep 2019Houston, Texas, Us• Trained, coached and managed 75+ third party agents to sell electric/gas plans • Successfully maintained agent scores to meet 90% of quality requirements• Utilized Salesforce and Call Miner to analyze and track sales data• Conduct random call audits to streamline trends and complaints generated• Revised sales scripts, FAQs, etc., to meet policies and procedures• Created process improvements to identify and resolve immediate issues -
Sales Support AnalystDirect Energy Mar 2012 - Mar 2013Houston, Texas, Us• Supported Direct Sales channels including D2D and five retail partnerships • Created and revised direct mailers and marketing campaigns• Tracked data for reporting and presentation purposes• Updated sales scripts during new market entries and price changes• Managed SLAs to ensure performance of D2D vendors are being met at 95% • Collaborated with Quality, Sales, Legal, and vendor managers to develop the proper tools and processes to promote quality sales
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Telesales Channel LeadMxenergy Electric Inc Jul 2011 - Oct 2011• Consolidated data to write campaign scripting and implemented revisions for improved sales productivity. Sales volume increased to 90% vs. 80%.• Managed, distributed and mailed all price releases, sales campaigns scripts, and rate sheets to telemarketing and customer care vendors• Created weekly reports detailing results of vendor’s performance. Identified and resolved operational issues implementing effective sales operations.• Scheduled weekly meetings with vendors to discuss script standards, compliance issues, and the quality of customer service programs • Developed strong communication relationships with Legal, Pricing, Customer Service, Compliance, Sales Operations, and Third-Party Vendors -
Senior Communications SpecialistSevern Trent Services (Water And Sewerage) Limited Jan 2008 - Jun 2011• Strategized, write, edit, and proofread newsletters and flyers for internal clients • Training manuals – 300 successfully written, created, and printed for distribution• Communications liaison for corporate management, IT Project Managers, team members, designers, employees, and vendors• Organized and managed all marketing kick-offs events, luncheons, and status meetings with subject marketing experts, vendors, and team members• Maintained project management documentation through detailed spreadsheets, meeting summaries, comprehensive reports, and surveysAdditional Relevant Experience - AIG Insurance, Senior Communications Specialist
Judy A. Smith Skills
Judy A. Smith Education Details
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Letourneau UniversityBusiness Management
Frequently Asked Questions about Judy A. Smith
What is Judy A. Smith's role at the current company?
Judy A. Smith's current role is Sales Support, Coaching and Training Professional.
What is Judy A. Smith's email address?
Judy A. Smith's email address is ju****@****bal.net
What is Judy A. Smith's direct phone number?
Judy A. Smith's direct phone number is +171372*****
What schools did Judy A. Smith attend?
Judy A. Smith attended Letourneau University.
What are some of Judy A. Smith's interests?
Judy A. Smith has interest in Networking, Social Services, Children, Economic Empowerment, Education, Environment, Reading, Poverty Alleviation, Science And Technology, Two Step Dancing.
What skills is Judy A. Smith known for?
Judy A. Smith has skills like Project Management, Marketing Strategy, Newsletters, Advertising, Marketing, Leadership, Management, Strategic Communications, Training, Editing, Strategic Planning, Sales.
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