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• Accountable for both Clerical and Graphics support groups for the National Sales Channel and Certified Marketing Companies with a focus on customer service ensuring 100% on time delivery to the printer. • Key team member for the restructuring of the Yellow Pages to promote a better consumer experience and higher customer retention achieving a revenue increase of 2% above plan for 2016. • Favorably underrunning Publishing budget of $12,914K by $675K for 2016 – a savings of 5.2%.• Partnered with Print Operations to reduce yellow tint – ink cost estimated savings of $494K for 2016-2017.• Oversight of vendor streamlining processes and improving accuracy which resulted in cost savings and an overall reduction of errors from 2013 to 2016 of 87.6%. • Consistently recognized and rewarded for superior job performance. • YP Operations Event Coordinator organizing and executing YP Anniversary Celebrations, Holiday Events & Stressbusters. • Managed team of 28 in US and 60 in India

• Managed 5 offices providing clerical and art support for over 200 sales reps. Consistently exceeded sales goals. • Led team to achieve a record 24 hour processing turn time and 100% of directories shipped on time.• Team Lead for sensitive and major accounts – analyzed and simplified the paperwork process with a focus on Customer Service allowing sales more client facing time. • Sales Support Lead in major system conversion with less than 1% fallout. • Development and implementation of ongoing training. • Event Coordinator for North Georgia District organizing annual awards ceremonies and conducting quarterly employee motivation meetings.

• First level manager for Ga / FL team of 20 employees which provided processing and customer support for more than 60 Yellow Page Agency/CMRs.• Key team member for paperwork reduction, streamlining processes and simplification of paperwork resulting in improvement of Quality of Service score from 88.2 to 92.6 an increase of 4.4% • Recipient of 1998 President’s Club Award recognizing top 3% of the company.

• Account Management - identified & analyzed industry trends in addition to customer’s need for dedicated clients to provide a strong personalized marketing plan. • Top sales producer for multiple campaigns.• Led Empowered Work Team focused on simplified paperwork process, team building and employee growth.