Judy Bunch

Judy Bunch Email and Phone Number

Customer Success Manager @ Microsoft
redmond, washington, united states
Judy Bunch's Location
Ponte Vedra Beach, Florida, United States, United States
Judy Bunch's Contact Details
About Judy Bunch

- RN/BSN with an extensive clinical documentation background who demonstrates customer value and oversees the success of all solutions in my clients' portfolios to maintain the highest level of customer satisfaction. I become the voice of the customer to my company to close the loop on continuous improvement and the outstanding performance of our solutions.

Judy Bunch's Current Company Details
Microsoft

Microsoft

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Customer Success Manager
redmond, washington, united states
Website:
microsoft.com
Employees:
189892
Judy Bunch Work Experience Details
  • Microsoft
    Customer Success Manager
    Microsoft Aug 2023 - Present
    I’m happy to share that I’m starting a new position as a Customer Success Manager at Microsoft!
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  • Nuance Communications
    Customer Success Executive
    Nuance Communications Apr 2022 - Present
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  • Nuance Communications
    Senior Manager, Sales Training & Development
    Nuance Communications Oct 2020 - Apr 2022
    Plan, design, and deliver field sales training in support of company, division, and line of business initiatives. Develop, and coordinate specific training schedules and programs, including new hire training and ongoing product and solutions training. Develop and deliver programs that include industry, product, and value-based selling training. Collaborate with internal and external resources to create, update, and deliver training programs and materials focused on driving effective, differentiated conversations about Nuance solutions.Continuously evaluate the effectiveness and relevance of training materials, assess content to determine appropriate instructional procedures or delivery methods, and make appropriate changes as needed. Drive a consistent approach to obtaining and consolidating sales feedback to regularly identify areas of improvement in solutions training and sales messaging, while working cross-functionally to develop a plan to rapidly close any gaps. Facilitate and deliver sales solutions and training in various formats (online self-paced, webinar-based, classroom). Ensure close alignment of sales solutions training objectives and overall segment go-to-market strategy.
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  • Nuance Communications
    Sales Training & Development Manager
    Nuance Communications Sep 2016 - Sep 2020
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  • St. Vincent'S Healthcare
    System Manager For Cdi
    St. Vincent'S Healthcare Oct 2014 - Sep 2016
    Jacksonville, Florida
    Serves as the primary liaison within three-hospital system to educate medical staff regarding documentation, reimbursement, and clinical issues. Provides educational programs to the medical staff, residents, physician extenders, nursing, ancillary personnel, and others on a routine basis to promote the concepts of clinical documentation improvement. Provides analysis and trending of statistical data for medical staff regarding how clinical documentation impacts risk-adjusted mortality ratings, physician profiling, and severity of illness ratings in their patient population.System Responsibility includes: monitoring the workload, quality, and productivity of the Clinical Documentation Specialist RN team. Responsible for the hiring, training, and mentoring of new CDS RNs. Performs analysis of CDS and query processes (CDS/Coder) for the Case Mix. Develops processes and tools for use by the Clinical Documentation Specialist team. Participates in the analysis and trending of statistical data for specific patient populations to identify opportunities for improvement. Conducts performance improvement projects to improve the capture of clinical documentation and/or coding for specific populations. Participates in collaborative process with HIM coding manager and coding team concerning any discrepancies regarding DRG assignment.
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  • St. Vincent'S Healthcare
    Clinical Documentation Specialist, Rn
    St. Vincent'S Healthcare Oct 2011 - Oct 2014
    Jacksonville, Fl
  • St. Vincent'S Healthcare
    Emergency Department Rn
    St. Vincent'S Healthcare Jan 2008 - Oct 2011
    Jacksonville, Florida
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Judy Bunch Skills

Microsoft Excel Microsoft Office Customer Service English Microsoft Word Critical Care Inpatient Strategic Planning

Judy Bunch Education Details

Frequently Asked Questions about Judy Bunch

What company does Judy Bunch work for?

Judy Bunch works for Microsoft

What is Judy Bunch's role at the current company?

Judy Bunch's current role is Customer Success Manager.

What is Judy Bunch's email address?

Judy Bunch's email address is ju****@****uth.net

What is Judy Bunch's direct phone number?

Judy Bunch's direct phone number is +190430*****

What schools did Judy Bunch attend?

Judy Bunch attended University Of North Florida.

What skills is Judy Bunch known for?

Judy Bunch has skills like Microsoft Excel, Microsoft Office, Customer Service, English, Microsoft Word, Critical Care, Inpatient, Strategic Planning.

Who are Judy Bunch's colleagues?

Judy Bunch's colleagues are A Last Resort, Tate James, Kannikumar Kumar, Jale Çelik, Sriram Sridharan, Scott Sawyer, Andres Altamirano Montealvo.

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