Information gathering for assigned new customer. Build database in preparation for data conversion to new software upload. Assist customer with transferring data from their old system to our system by running parallel systems and doing comparisons of data for the duration of the conversion. Train customer using webinars and on site visits. Assist customer through the life cycle of their implementation from information gathering until their second month end close.

Provide leadership, supervision and coordination of an assigned area in order to accomplish organizational goals of quality programming, financial success, state licensing regulations, and customer satisfaction. Select, train, and supervise Site Managers and Program Assistances for all program operations, financial management, and implementing the goals, policies and procedures of AlphaBest Education in a defined area. Develop and maintain excellent program quality, ensure all after school programs achieve maximum enrollment potential, create and maintain high levels of parent and school satisfaction throughout all sites, coordinate the opening of new sites in the area and attend company meetings and trainings.

Format and revise user and technical documentation, online help, and release notes about company products. Perform writing tasks with gradual exposure to more complex tasks. Gather and research technical and functional information from system analysts, software engineers, and software system engineers. Prepare written text, graphical images, flow charts and diagrams, and help coordinate layouts and manual organization for product documentation. Analyze documentation defect corrections related to assigned functional/technical are and ensure updates are implemented. Prepare and maintain documentation, online help and publications relating to users, systems, programming, operations, products, and services. Lead technical writer for all service packs. System and functional QC Analyst responsible for researching and testing the system for defects. Create test case, maintain monthly defect log for reported defects by internal and external customers. Coordinate with BA and Programmers for solutions. Create defect release notes for service packs. Member of the regression testing team. Participant in team meetings to ensure all affected areas of the system are corrected and documented.The back office processing of customer utility bills for de-regulated electric company. Received customer’s bills electronically, researched defects, made corrections, and sent corrected electronic file back to customer. Built test cases and scenarios.