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Judy Carpenter is a Principal at JC Research Services. She possess expertise in marketing research, quantitative research, customer insight, market research, online research and 10 more skills. Colleagues describe her as "It is difficult to list all of the positives Judy possesses and has exhibited in her distinguished career. I have had the extreme pleasure of having worked with Judy on many projects dating back to her days at M/A/R/C and into the present. She is an extremely able market research professional with strong proficiency in almost all aspects, from survey design to complete management of all operations germane to any research project. A strong, effective people manager; possessing a highly evolved knowledge of the most minute detail required for a project; a personal relationship with a virtual "who's who" in research circles and the ability to successfully employ those contacts utilizing their respective strengths. Perhaps most importantly, Judy is committed to each project in which she is engaged and commands respect, loyalty and team effectiveness due to her outstanding interpersonal skills. Could not recommend Judy more highly regardless of what area of market research might require outstanding professional support for your project."
Jc Research Services
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PrincipalJc Research Services Jun 2013 - PresentDallas/Fort Worth AreaIndependent provider of customized operations services and developer/manager of short and long term production teams for marketing research suppliers and data collection/management organizations. Work directly with clients to support the execution of full service projects by overseeing all vendors providing programming, hosting, data collection, and data processing. Work as support staff for vendors to provide an experienced point of contact, oversee large, complex projects, and ensure deliverables meet the expectations of the client. Consult on project estimates and proposals, questionnaire design and execution.
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Director OperationsResearch Now Aug 2011 - Jun 2013Plano, TxResponsible for working with the Core Groups -- Panel Solutions, Data Collection Solutions, Global Key Accounts, Extended Hours, and Data Processing.Oversaw the Core Operations groups that directly supported the marketing research agency clients, which represented approximately 40% of the America’s revenue. Services included project management, data collection, sampling, panel partner outsourcing, and data processing. Responsible for a staff of 70, across 5 groups, including multiple levels of management and front line project managers. Oversaw development of junior management staff.Met or exceeded key metrics for financials, productivity and panel utilization, and drove router usage from 18% to 40%. Implemented a quality management process for project managers, and increased customer satisfaction from 93% to 98%. Identified a sampling plan error that impacted a client’s annual published data, worked closely with the client and sales during the resolution process, and the company retained the client. Recipient of one of the Global Recognition “Go Further” awards in April 2012 for “significantly improving panel utilization, overall quality, and customer satisfaction, despite record workload levels.” -
PartnerSdk Professional Research Services, Ltd Sep 2006 - Aug 2011Dallas/Fort Worth AreaProvided client support and acted as liaison with off-site vendors to ensure research objectives were met. Oversaw questionnaire programming, web and phone sample management, data collection, and data processing. Consulted on project and questionnaire design.
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Production Team Manager/Senior Project ManagerRockhopper Research 2005 - 2006Dallas/Fort Worth AreaProvided production team development for management of domestic and international projects, and management, consulting and client support for this evolving primary research firm.
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PartnerThe Totterdale Group Llp Jan 2000 - Nov 2005Dallas/Fort Worth AreaProvided on-going client support to approximately 10 clients on the AT&T/ Cingular Customer Satisfaction One and Done account team. Managed and directed a myriad of projects including ad-hoc projects and twenty on-going trackers requiring complex sample management skills and coordination of multiple vendors. During the proposal process, the clients indicated that missing quotas was a serious concern with the current vendor. Worked with the client team and their sample partner to identify flaw in sampling plan which impacted ability to consistently meet monthly quotas. Once change in sampling plan was implemented, quotas were rarely missed, and then only when quotas significantly exceeded sample availability. Oversaw multiple outbound telephone data collection vendors and on-line survey vendors to ensure consistency and quality across the projects. Established a data collection schedule that maximized productivity, while allowing flexibility in the meeting of daily and weekly targets.
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PrincipalJc Research Services Jan 1993 - Dec 1999Dallas/Fort Worth AreaIndependent provider of customized operations services and developer/manager of short and long term production teams for research suppliers and data collection/management organizations.
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Vice PresidentMarc Research 1978 - 1993Dallas/Fort Worth AreaManaged WATS Data Collection, Field Services, Customer Service, Panel Database, Data Prep, Data Entry, Sampling, Technical Writing, Fulfillment and Quality Assurance departments. Selected to serve for five years on eleven-member M/A/R/C Advisory Panel charged with evaluating the effectiveness of corporate services, identifying opportunities for improvement and recommending solutions to COO.
Judy Carpenter Skills
Judy Carpenter Education Details
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Geography/Earth Science
Frequently Asked Questions about Judy Carpenter
What company does Judy Carpenter work for?
Judy Carpenter works for Jc Research Services
What is Judy Carpenter's role at the current company?
Judy Carpenter's current role is Principal.
What is Judy Carpenter's email address?
Judy Carpenter's email address is ju****@****zon.net
What is Judy Carpenter's direct phone number?
Judy Carpenter's direct phone number is +121478*****
What schools did Judy Carpenter attend?
Judy Carpenter attended University Of North Texas.
What skills is Judy Carpenter known for?
Judy Carpenter has skills like Marketing Research, Quantitative Research, Customer Insight, Market Research, Online Research, Data Collection, Advertising Research, Consumer Behaviour, Survey Design, Analytics, Segmentation, Questionnaire Design.
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