Judy Christopherson Email & Phone Number

Welcome to my LinkedIn profile! As a dynamic and dedicated Senior Business Support Analyst, my background includes computer hardware, procurement, and asset management. Proven success in providing outstanding customer service coupled with the ability to work independently on projects with minimal oversight, meet deadlines, negotiate conflicts and prioritize work under pressure. I'm known for and enjoy providing outstanding customer service to inside and outside vendors and corporate clients. Areas of expertise include: CUSTOMER SERVICE:End-user computing, desk side support services, work station servicesPROCUREMENTPurchasing desk tops, lap tops, peripheral equipment, printers, etc.ASSET MANAGEMENTTracking computers and printers, tracking stock, and reusing current equipment, saving company up to 800K per year

Listed skills include Procurement, Process Improvement, It Management, Order Management, and 35 others.

• 

  Sr. Business Support Analyst | Hardware Procurement, Asset Management, Customer Service

  Carlson Companies

  Jun 1997 - Oct 2014 - Greater Minneapolis-St. Paul Area

  Procurement• Coordinated the purchase and installation of workstation related products while ensuring complete customer satisfaction, productivity and maintaining corporate standards.• Provided review, recommendation and implementation to the internal and external Carlson customer on workstations, printers, fax machines, software and misc. hardware including; pricing, procurement, PO creation, hardware/software requirements and supplies.• Kept an ongoing inventory of products.Customer Service• Responsible for all workstation related requests including remote customers to completion ( day to day requests and strategic plans) Successfully developed and implemented process, procedure and policy improvements through leveraging strong relationships with customers.• Managed high exposure and high volume queue of customer work with track record of consistently meeting and often exceeding customer expectations for fulfillment. Managed vendors we were dependent upon to help support the delivery of this queue of work.Asset Management• Updated the Asset Management section of Service Now. Kept track of all Desktop computers, laptop computers and printers. Provided reporting so that the billing for support was accurate on a daily and monthly basis. • Kept an “In stock” inventory of equipment that was still under warranty and reused equipment to save the company thousands of dollars each year.• Performed shipping and receiving duties, worked closely with the dock employees and used pallet jacks for moving large amounts of equipment.