Judy Costalez Email & Phone Number

Casper, Wy, Us

United States

Manage quality assurance for agencies in Hospice and Home Health services• Coordinate and train staff in areas of improvement to achieve better quality and identify areas to enhance• Develop, implement, and manage end-to-end processes that support effective teamwork and quality patient care delivery•Assess training/development needs and design comprehensive training processes that align with organizational goals and meet CMS regulations.•Facilitate training sessions and create materials, and track progress to ensure team members acquire necessary skills and knowledge.•Provide support and guidance to clinical staff to ensure a high level of patient care delivery is provided across all areas.•Provide clarification on company policies and procedures to staff, ensuring staff are in compliance with policies and procedures•Collaborate with interdisciplinary teams to improve patient care outcomes through care coordination, education, and process improvement initiatives•Facilitate Hospice MVI modelRegional Quality Assurance Officer Devotion Health Care, Remote Jan. 2023 to Present Assurance of regulatory adherence Multi-agency audits Survey prep Staff education

United States

Conduct patient assessments and develop individualized care plans based on patient needs, goals, and preferences.•Ensure compliance with state and federal regulations governing home health care, including HIPAA privacy rules, infection control, and patient rights.•Use comparative health care data to identify opportunities for improvement in patient outcomes, patient satisfaction, and service utilization.•Collaborate with interdisciplinary teams to improve patient care outcomes through care coordination, education, and process improvement initiatives.

United States

• Coordinated patient referrals, doctor, hospitals SNF, and ALF's. • Facilitated orientation, hiring, and employee termination.• Completed employee assessments and managed a budget.•Manage the hospice's clinical supervisory team, ensuring staff is trained, supported, and in compliance with all state and federal regulations.•Lead the development, implementation, and monitoring of the QA program to ensure compliance with regulatory standards and improve quality measures.•Work collaboratively with interdisciplinary teams to establish and maintain effective clinical and operational programs.•Monitor, analyze and report on QA program effectiveness and data, including staff performance, referral patterns, and patient outcomes.•Directed clinical staff and implemented patient care programs based on established policies and procedures.•Conducted quality assurance audits to evaluate the effectiveness of patient care services, identify areas of improvement, and develop action plans for improvement.•Participated in interdisciplinary team meetings, providing input and coordinating patient care plans to improve patient outcomes.

Casper, Wyoming, United States

•Direct and oversee all operational components of the hospice program, including QA, clinical services, and regulatory compliance.•Manage the hospice's clinical supervisory team, ensuring staff is trained, supported, and in compliance with all state and federal regulations.•Lead the development, implementation, and monitoring of the QA program to ensure compliance with regulatory standards and improve quality measures.•Work collaboratively with interdisciplinary teams to establish and maintain effective clinical and operational programs.•Implement and manage performance improvement initiatives and processes.•Monitor, analyze and report on program effectiveness and data, including staff performance, referral patterns, and patient outcomes.

Casper, Wyoming, United States

Led CNA's, LPN's, and RN's in close supervision of patient home evaluations•Conducted home admissions, discharges, and education, catheter changes, wound care, disease management, infusions, and medication management.• Developed a comprehensive home care plan.• Managed Medicaid Waiver program for 150+ patients•Case Manager