Judy Fleming Email and Phone Number

Monitoring Enterprise level servers and services including but not limited to SEP, SAN, Exchange,CAE, CIT, NetApp Filers, Asset Manager, Service Manager, ArcSight, SMAD, Print Servers,desktop patching, spam filter appliances and backup services.Open and manage incidents for detected issues, perform day to day incident management.Coordinating scheduled and unscheduled server, network and power outages, for all NASA CentersPerform analysis and generate reports, manual server backups and interfaces directly with management and customersIdentifies and resolves problems in a timely manner, individually and in a group/team environment

85p security clearance. Deal directly and professionally with customers by telephone or electronically. Assist with problem resolution. Perform Active Directory password resets, re-synchronize tokens, and grant administrator rights. Provide follow up support to customers. Troubleshoot and repair supported applications and operating systems: XP, Vista, Windows 7, Microsoft Office 2003, 2007, and 2010. Configure exchange e-mail for Outlook, Entourage, and Thunderbird. Troubleshoot LAN Connectivity. Support remote users utilizing VPN. Provide excellent ticket quality and detail. Interact effectively with personnel from other support centers and helpdesks.