Judy Ford

Judy Ford Email and Phone Number

Senior Manager, IT Operations Service Delivery at Georgia-Pacific LLC @ Georgia-Pacific LLC
atlanta, georgia, united states
Judy Ford's Location
Marietta, Georgia, United States, United States
Judy Ford's Contact Details
About Judy Ford

20 years of increasing levels of technical and management responsibilities and experience in infrastructure and service delivery management, with a strong customer relationship focus. Support areas have included technical support for desktops, servers, web applications, phone systems, LAN/WAN infrastructures, and project management for medium to large scale technical projects. Primary expertise in customer relationship support and service management (including service catalogs), as well as various other ITIL processes.Specialties: Strong customer service and customer focus, excellent written and verbal communications, strong attention to detail, organizational and interpersonal skills, and exemplary collaboration and execution skills.

Judy Ford's Current Company Details
Georgia-Pacific LLC

Georgia-Pacific Llc

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Senior Manager, IT Operations Service Delivery at Georgia-Pacific LLC
atlanta, georgia, united states
Website:
gp.com
Employees:
7971
Judy Ford Work Experience Details
  • Georgia-Pacific Llc
    Senior Manager, It Operations Service Delivery
    Georgia-Pacific Llc Feb 2011 - Present
    Atlanta, Ga
    Operations Leader as part of the GP - KBS Relationship Management team, responsible for the operational aspects of the delivery of infrastructure services from KBS.
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  • Koch Business Solutions
    Sr. Service Delivery Manager
    Koch Business Solutions 2008 - Feb 2011
    Koch Business Solutions (KBS), Enterprise Technology Solutions (ETS - IT shared service organization supporting all Koch companies) Service Delivery Manager for the Georgia Pacific customer base. Leader for service delivery capability to ensure consistency in IT service delivery activities and processes across all Koch companies.
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  • Georgia Pacific
    Senior Manager, It
    Georgia Pacific 2004 - 2008
    Account Management: customer relations and ITIL best practices (service level management, problem management, CMDB), Customer Experience Lifecycle; Asset Management: tracking, billing system, catalog of services, planning and tracking of overall run-rate (budget-P&L), software compliance; Demand Management: demand planning, project quotes, project tool administration, project value tracking, hardware provisioning; Performance Tracking: key performance indicator (KPI) metrics, benchmarking, value demonstration scorecard Central Processes: change management, clarify administration and reporting, alert tracking, root cause analysis tracking, and portal administration.
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  • Georgia Pacific
    Manager, It
    Georgia Pacific 2001 - 2004
    IT Manager - Client Management role for twelve customer groups as part of the Service Management team responsible for managing the customer relationships with the various internal IT customer groups; IT Manager, Web Support, Server Support, and Sales Center Technical Support: Role expanded to include additional responsibilities as IT Manager for Building Products server support and Distribution Division technical support, in addition to Building Products web support
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  • Georgia Pacific
    Technical Consultant
    Georgia Pacific 2000 - 2001
    Technical Consultant, Web Infrastructure Architecture and Support: Moved into Building Products Division and developed a support liaison role with the web application development team to architect and enhance infrastructure support for an evolving eBusiness Strategy.
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  • Georgia Pacific
    Lead Analyst, Project Manager
    Georgia Pacific 1997 - 2000
    Distribution and Building Products Divisions, Project Manager, Y2K, large rollouts: Migrated into project management, leading and managing multiple teams and large scale rollout projects, including Y2K local/remote upgrade/rollouts and local large scale desktop hardware/software upgrade/rollouts. Managed budget, procurement, issue management/resolution, and status reporting for multiple projects. Team Lead, Deskside Support and Technical Projects: Joined the Georgia-Pacific Distribution Division as a Lead Analyst initially responsible for building and managing a deskside support and projects team. Transitioned and led a contractor-based staff to an employee-based staff for a technical team supporting a 1000-node customer environment.
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Judy Ford Education Details

  • Midway College, Midway Ky
    Midway College, Midway Ky

Frequently Asked Questions about Judy Ford

What company does Judy Ford work for?

Judy Ford works for Georgia-Pacific Llc

What is Judy Ford's role at the current company?

Judy Ford's current role is Senior Manager, IT Operations Service Delivery at Georgia-Pacific LLC.

What is Judy Ford's email address?

Judy Ford's email address is ju****@****ink.net

What is Judy Ford's direct phone number?

Judy Ford's direct phone number is +140465*****

What schools did Judy Ford attend?

Judy Ford attended Midway College, Midway Ky.

Who are Judy Ford's colleagues?

Judy Ford's colleagues are Dana Crenshaw, Kenneth Malagon, Melissa Sapulpa, Bill Harper, Leroy Whitney Iii, Juan Mangual, David Campbell.

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