Judy Gitau Email & Phone Number

Nairobi County, Kenya

Conducted audits for multiple branches, ensuring compliance with local and international regulations on finance, taxation, and data security. Prepared risk assessment reports and suggested best practices to improve organization's internal control systems, reduce costs, improve customer satisfaction, and stay ahead of competition. Identified and addressed potential risk factors, developed effective audit procedures, and maintained high standards of accuracy and integrity.

Nairobi, Kenya

Call Center Manager;Trained staff members and providers on product usage and monitored performance through weekly and monthly reports for exceptional customer service.Managed Judicial Service Commission scheme, including ensuring regular updates, activations, deactivations, and reversals.Drove business success and increased product sales by developing and implementing customer experience strategies. Created timetable for customer care agents and regularly monitored their performance to achieve desired objectives and increase customer satisfaction levels.Mapped the customer journey and identified opportunities to proactively improve customer experience and facilitate attainment of strategic goals.Created positive customer experiences through managing and monitoring complaints resolution and close loop with customers.Owned and managed resources and team budget to ensure attainment of shared strategic goals.Oversaw customer complaint resolution to deliver business improvement through root cause analysis and remediation of customer issues and complaints.Monitored work activities to ensure compliance with established policies and procedures and made recommendations for changes and improvements to existing standards and procedures.Provided statistical workload reports, barricade, and other usage reports, made recommendations, and highlighted out of compliance situations to the management for informed decision making and strategic planning.data analysis;Provided system support, training, and insightful data analysis using Microsoft Excel, SQL and Power BI as per laid down guidelines and protocols. Analyzed product and hospital data to identify trends, detect fraudulent practices, and provide advice on preferable measures and business opportunities.Assisted in risk management and generated reports to improve operational and business performance and facilitate informed decision making and drive business success.

Nairobi, Kenya

Nairobi, Kenya

Actuarial Science

Education record

Financial Economics, Applied Economics