Welcome to my profile! I’m a curious, tenacious, and results-oriented administrative professional with a diverse background in patient advocacy, banking, and event planning. I specialize in managing complex situations with empathy, precision, and efficiency, leveraging my skills in conflict resolution, emotional intelligence, and active listening to drive impactful outcomes.In patient advocacy, my client experience navigated healthcare systems, including coordinating with multidisciplinary teams at the Mayo Clinic. I’ve managed critical tasks such as insurance pre-approvals for experimental treatments, resolving billing issues, and ensuring medical records were properly documented and current allergies were accessible. Effective communication ensured the best care.In the banking sector, I demonstrated a strong commitment to security and customer service. I was instrumental in preventing fraud by halting fraudulent transactions, working closely with law enforcement. I also documented and provided evidence of elder abuse, resulting in the termination of a caregiver. Additionally, I played a key role in completing Suspicious Activity Reports (SAR) for the Department of Homeland Security, ensuring compliance with industry regulations and safeguarding customer assets.With a background in event planning, I have successfully coordinated a wide range of events, from weddings to company functions. My organizational agility and ability to work under pressure have enabled me to manage multiple vendors while maintaining a focus on delivering a seamless, memorable event.Core Skills and Expertise:• Emotional Intelligence & Conflict Resolution• Patient Advocacy & Healthcare Navigation• Fraud Prevention & Financial Security• Event Planning & Coordination• Customer Service & Relationship Building• Secure Document Handling & Compliance• Skilled in Microsoft Office Suite, Google Suite, EPIC, METS, and various industry-specific toolsRecognized Achievements:• 13 "On-the-Spot" Service Awards and "Employee of the Month" at Wells Fargo for outstanding negotiation and conflict resolution• 9 “All-Star Awards” at Americana Community Bank for excellence in customer service and performance• “Outstanding Volunteer Service Award” from Chanhassen Chamber of Commerce for community impact• 257 Flik Dollars for exceptional service at Oak Ridge Hotel & Conference Center• MOS certifications in Word & Excel, with further certifications in progress• Leadership experience as a designated trainer for new employees, demonstrating mentorship and team-building abilities
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Customer Services Specialist - Temporary Support For Member Service CenterPublic Employees Retirement Association Feb 2024 - Apr 2024St. Paul, Mn◊ Customer service and language skills for tactful, prompt, courteous, and accurate benefit information to customers on the phone (using Cisco Finesse, CAMI, DocuWare, and Knowledge Owl).◊ Data entry skills for input, updated information to member accounts in a database and recordkeeping system, and performed detailed review of data to find and correct discrepancies (on proprietary operating systems).◊ Microsoft Office (Word, Excel and Outlook) proficiency, while also independently working in a team environment to assemble future appointment folders.
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Clerk Typist Iii - Limited DurationRamsey County Jun 2023 - Nov 2023160 East Kellogg Boulevard, St. Paul, Mn 55101◊ Perform clerical functions relating to activities of the MNsure area; including forms, records maintenance, entering case notes, updating MAXIS panels, and minor updates in METS, correspondence and distribution of client items while maintaining a smooth work flow. ◊ Phone contact directly with clients - part of phone rotation and in-person coverage plan.◊ Support functions: prioritizing deadlines, ensuring efficiency of clerical operations, and other duties as assigned in MMIS, Laserfiche, Cafe` and Microsoft Office. -
Patient AdvocateRepresented Private Client Sep 2019 - Aug 2022Minnetonka, Mn◊ Liaison with Microsoft Office Suite, created easily accessible system for communicating, gathering, and organizing experimental research, hospital discharges, allergies, and Hospice details◊ Executed communication between treatment teams to analyze best health priorities for patient; assisted in gathering research, treatment data, deciding among specialists and understanding differing second opinions◊ Managed insurance pre-approvals and solved any billing or payment issues; addressing conflicting information due to complicated medical history associated with intricate medical needs◊ Prepared patient questions to maximize effectiveness of medical visits with limited appointment times; summarized appointment details before departing office visit
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Clinic Rehab AssistantPark Nicollet Clinic Jun 2019 - Aug 2019Minnetonka, Mn◊ Greeted and welcomed patients into facility obtaining information needed regarding services sought using EPIC operating system◊ Answered inbound calls addressing patient requests and routed calls as needed◊ Scheduled patient appointments to include contacting patients to fill open appointment slots when occurred using WaitQue◊ Daily balanced petty cash regarding co-pays and sales of therapy service and products for the 14 physical therapy staff members◊ Completed and filed both paper and electronic documents per department specifications -
Guest Services AssociateCompass Group North America Investments Limited; Oak Ridge Hotel And Conference Center Oct 2016 - May 2019Chaska, MnContributed to highest team scores through surveys and secret shopper reviews by effectively communicating with guest, vendors, coworkers, and management. Received 257 Flik Dollars (Compass/Flik Management) personal company rewards for excellence, as well as many team excellence awards. ◊ Daily balanced cash drawers, assisted customers with purchases, resolved any issues, verified billing/routing of purchases, replenished gift shop stock levels.◊ Assigned special projects as "go to" person in areas such as Bell Ringers and Spotlight Committee (volunteer to hi-lite non-exempt employee excellence).◊ Recognized for exemplary customer service to include being invited to University of Georgia's Lead 21 program; centered on being accountable to a higher standard which resulted in client loyalty and return business. ◊ Skilled with Opera, Delphi, Unifocus, and Microsoft Office software to perform duties as assigned. -
Patient AdvocatePrivate Client Mar 2014 - Oct 2016Minnetonka, Mn◊ Liaison between patient to teams of multiple physicians, technicians, and medical staff ◊ Assisted in carrying out basic (and some advanced) medical procedures for patient based on medical and Home Health Care instructions from Mayo Clinic, Rochester, MN◊ Analyzed best health priorities for patient through effective communication between treatment teams◊ Used Microsoft Office to track and organize complex processes, including experimental details
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Office AssistantProstaff Temporary Staffing Solutions Dec 2012 - Mar 2014Greater Minneapolis-St. Paul Area◊ Trusted with administrative functions requiring high-profile confidentiality, resulted in extended assignments◊ Adhered to high-level of personal and professional integrity; successfully gained trust for more responsibility in collecting data and collaborating within legal parameters.◊ Mastered application-specific software used in high-volume, fast paced environments.Also worked from 09/1999 - 01/2000
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Administrative AssistantAmericana Community Bank Aug 2003 - Jul 2007Greater Minneapolis-St. Paul AreaReceived nine "ALL STAR AWARDS" for individual excellence with company policies and procedures, community involvement and moving the bank to another location. Many "Team Excellence Awards" including lunches/dinners, company logo items, and monetary compensations; Demonstrations of excellent customer service and strong conflict resolution skills.◊ Met daily courier deadlines and balanced: coin, currency, gift cards, seasonal new money, deposits, withdrawals, payments, etc. Authorized with vault codes, security alarms and Safe Deposit Boxes. ◊ Trained employees and streamlined processes to be adaptable when recruited "to float" at multiple branches.◊ Notary Public; Opened new accounts-including Certificates of Deposit ◊ Managed employee birthdays with company charge card which increased employee satisfaction and retention. Also ordered and monitored billing for retail supply purchases◊ Skilled with proprietary banking software: Macro, Premier, Director, WebTeller, Insight, Navigator and Deluxe. ◊ Improved with American Bankers Association (ABA) online course work -
Lead Teller, TellerWells Fargo Nov 2001 - Aug 2003Greater Minneapolis-St. Paul AreaReceived eighteen "On-the-Spot" awards, "Employee of the Month", numerous Wells Fargo pins for success and, many "Team Awards" including lunches/dinners, company logo items, and monetary compensations; Demonstration of customer service, conflict resolution and courage◊ Trained new tellers and improved processes for greater efficiency◊ Ability to work at many Wells Fargo locations, as needed◊ Learned proprietary Hogan and SVT (Store Vision Teller) banking software◊ Processed, balanced and reconciled currency transactions and negotiables◊ Promoted and advised bank patrons on the bank's products and services ◊ Thorough knowledge of banking policies and procedures in lobby and drive-thruFormer boss asked me to come back and worked again at Wells Fargo from 12/2008-11/2012 -
Wedding ConsultantMount Olivet Lutheran Church Apr 1985 - Jul 19995025 Knox Avenue South, Minneapolis, Mn 55419◊ Created brochure to cover church wedding details and decreased potential problems◊ Conducted an average of 150 weddings and rehearsals per year◊ Liaison between church staff, outside services and engaged couples◊ Secretary/Treasurer for church catering society◊ Supervised 38 staff volunteers for weddings, receptions and special events◊ Updated church literature for couples with more organizational details and delegation options
Judy Hoiland Allison Education Details
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Metro East Career Pathways / Mounds View Public Schools - Adult EducationOffice Administration -
New Horizon Of MinnesotaMicrosoft Classes For: Access, Outlook, Teams, Word, Excel, Powerpoint, Sharepoint, And Project.
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Office Administration Career Pathway - Hired, Minneapolis, MnOffice Administration
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American Bankers AssociationBanking And Financial Support Services
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Coursework Towards Ba In Business Administration -
St. Louis Park High SchoolHonors Graduate
Frequently Asked Questions about Judy Hoiland Allison
What is Judy Hoiland Allison's role at the current company?
Judy Hoiland Allison's current role is Proactive Administrative Assistant | Project Leadership & Client Liaison | Driving Operational Excellence & Process Improvement | Known for Curiosity, Creative Problem Solving & Graceful Grit.
What schools did Judy Hoiland Allison attend?
Judy Hoiland Allison attended Metro East Career Pathways / Mounds View Public Schools - Adult Education, New Horizon Of Minnesota, Office Administration Career Pathway - Hired, Minneapolis, Mn, American Bankers Association, Gustavus Adolphus College, St. Louis Park High School.
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