Supporting efforts to drive business success and accelerate action. Experienced researcher focused on informing strategic decisions and activating insights - Research consultant- Executive interviews- Customer visits- Workshop facilitation

- Worked with industry leaders in hotel and cruise, entertainment and media to gather information from customers and prospects on motivations, behaviors and unmet needs. - Focused on strategic studies to support action on range of business objectives: developing new products & loyalty program benefits, prioritizing guest experience 'moments that matter,' identifying opportunities in path-to-purchase and highlighting permission areas for brand extension/engagement. - Methodology aligned to objectives; projects often included open-ended, social psychology-based, exploratory and/or complex advanced analytics. - Results deliver confidence and drive end-user engagement; workshops, storytelling and 'what if' simulators.