Judy Muller Email and Phone Number

If you wish you had a professional administrative assistance who could maintain contact with good clients who have drifted away, clients who are 'slow pays' or 'no pays' and that assistant would collect your A/R’s in a friendly supportive basis- I am that person. And the best part for you is that I am available on a part time basis and/or on a contingency basis!Most collectors, or collection agencies are focused on one thing, collecting the past due funds. While I am very effective at doing that, I am also focused on enhancing the relationship between the client and the firm. This is a very important distinction. Additionally, when speaking to your clients; I will never threaten or embarrass them; I treat them in a friendly and respectful manner, while remaining persistent, diligent, and effective.For a year and a half, I have provided these services to prestigious L.A. law firm JMBM LLP. collecting just shy of a million dollars in outstanding payables during a 9-month period. While doing so, I was committed to treating each client with respect, employing a kind & gentle technique that would not only lead to the desired results, but left no doubt that the client would return.My services of enhancing and restoring near-dormant client relationship is provided on an hourly basis while my collection efforts are performed on a contingency rate much lower than “market”. In addition to my recent law firm collections, I have also collected for a manufacturing & distribution company. I am available to collect for attorneys, small firms, as well as any other business that needs my expertise and wishes to proceed with a client-retention, client resumption, civil collection approach. My approach was developed following a 30+ year career in customer service management, developing techniques to enhance the customer-company relationship into a more valuable and sustainable one.Please contact me at mullerjudy2006@gmail.com if you are interested in having me work with you.

We are in the car/ truck / vehicle wrapping business. We also produce a tremendous amount of signage for events/ restaurants , schools Colleges or anyone who is in need of beautifully made signs for whatever their needs may be. We have a skilled design department who can come up with art work if you don't have your own, or we can work with your company logo. I Manage the day to day production from the design department, to printing to installation and finishing for each job that we have the good fortune to have sales bring our way. To ensure that it is exactly to customer specifications. Developing processes and procedures to ensure that every job is done right. Work with our administrator to collect debt over 60 days for those that are difficult to collect. Work with the owner to help to grow the company to meet it's fullest potential and the potential of all of it's employees.

Based on my over 30 years of client & customer retention experience, as well as my personal ability to develop and maintain relationships, I thought why not bring that concept to a successful law firm who may be losing clients without knowing why.So I brought this idea to JMBM and posed the question" why not call on clients that were no longer active ( with the approval of their respective attorney's) and see what the reason was for the departure, and invite them back to the Firm". Ultimately the attorney would be responsible for bringing them back, I would just be calling to see if their prior experience was a good one and if not just actively listen. Then turn them over to their respective attorneys if the client was willing. At the least great P.R.at best generate more business for the Firm.Currently doing Collections,( Collected well over $900K in the last year)Processing Arbitration letters, Financial Reports, and other projects for the Finance department.Continuing to develop and build relationships with both the Attorneys so they will entrust me will calling on their clients, as well as the clients themselves to make it that much easier for the collections process.Bottom line; it's all about the relationship. Whether it be with the client or someone within the organization, you must focus on developing that first if you want to achieve success!

Responsible for all customer service related issues, such as:Late shipments, misprints, shortages, damages etc.Worked directly with vendors on related issues, freeing owner to focus on sales.Followed up with Key Accounts to ensure continued satisfaction, return business and ongoing relationships.Added vital customer information into system, strengthening customer relationships

Managed Top 100 accounts for optimum service and production of orders to meet customers deadlines. Worked collaboratively with the CEO on various projects to track outside sales productivity and performance. Managed customer service department. Generated customer service initiatives to increase customer loyalty.Performed Collections with Top 100 accounts to keep their outstanding balances low, and their orders shipping on time. Based on my good relationships with them they were willing to pay within the first week or two after my request.

Managed the day to day running of the company including customer service, Purchasing, A/P and the Warehouse and Sales. Developed a new shipping initiative so that we shipped every order that could ship the same day, that day! Increasing productivity and customer satisfaction of the company. Also increased sales revenue from the sales team to it's highest in the history of the company.

Managed a group of 35 inbound CSR's and 3 supervisors to take approximately 1600 incoming calls a day, take orders, inquiries about orders, complaints. etc. held weekly training classes to improve customer care, phone etiquette & customer retention.Was the liaison for 15 branch managers for service issues. handled escalated issues. worked with the warehouse to reduce errors.