Judy Muse Email & Phone Number

Home Base - Atlanta

Manage variety of Banner ERP implementations including finance, human resources, student, financial aid, and advancement, portal, imaging, business intelligence, and integration components. Responsibilities include development and coordination of short-term and long-term strategies to assure successful implementation including communication of project goals, objectives, strategies, tasks and programs. Full life cycle implementations included preparation, scheduling, project reporting… Show more Manage variety of Banner ERP implementations including finance, human resources, student, financial aid, and advancement, portal, imaging, business intelligence, and integration components. Responsibilities include development and coordination of short-term and long-term strategies to assure successful implementation including communication of project goals, objectives, strategies, tasks and programs. Full life cycle implementations included preparation, scheduling, project reporting, training, user support, documentation review, and close-out. Show less

Wholly responsible for the satisfaction, growth and development of client base within an assigned territory. Primary focus on retaining and developing client relationships, and delivery of satisfactory service engagements for all SGHE UDC components. Represented one of the largest and most complex clients within the SGHE client base. Primary client liaison for all areas including product information, service inquiries, escalations, information, billing issues, etc. Developed strong working… Show more Wholly responsible for the satisfaction, growth and development of client base within an assigned territory. Primary focus on retaining and developing client relationships, and delivery of satisfactory service engagements for all SGHE UDC components. Represented one of the largest and most complex clients within the SGHE client base. Primary client liaison for all areas including product information, service inquiries, escalations, information, billing issues, etc. Developed strong working relationship with all SGHE service components and internal SGHE Development and Executive organization to communicate client needs and issues and facilitate solutions. Required strong customer service ethic, ability to communicate at all levels across organizations, strong written and verbal skills, organizational and time management skills, and creative problem-solving abilities, among many others. Show less

Supervised staff of eight employees to manage planning development and administration of all aspects of the University’s personnel management system, including policies and procedures, compliance with federal and local laws and regulations, employee relations, training, payroll, compensation, recruitment, employment, classification, and compensation functions. Overall responsibility for development, implementation and management of the University’s human resources management information system… Show more Supervised staff of eight employees to manage planning development and administration of all aspects of the University’s personnel management system, including policies and procedures, compliance with federal and local laws and regulations, employee relations, training, payroll, compensation, recruitment, employment, classification, and compensation functions. Overall responsibility for development, implementation and management of the University’s human resources management information system (Banner). Show less

Mpa, Public Administration

Education record

Education record