• Manage the submission of electronic life insurance applications to underwriters and brokers in a fast paced, team environment. • Utilizing CaseOne, the Portal, Salesforce, and CSR Imaging systems, document the status of cases, quality-check and submit paperwork for underwriting. • Communicate daily with exam offices, life insurance companies, brokers, and applicants via phone and e-mail regarding paperwork, case status, exam appointments, and requests for additional information. • Created SOPs for five lines of business for use by the work teams. • Position requires a working knowledge of multiple companies’ and brokers’ rules, policies, and procedures, and the ability to handle highly sensitive financial and personal health information. • Member of the Kaizen process improvement team. • Recognized by management as a top performer based on accuracy, high production numbers, and the ability to switch priorities quickly to get the job done. Nominated for employee of the month by management for my work on a process improvement project that reduced our team’s overtime by 50%.

• Administered medication to residents following state regulations and facility policies regarding charting, ordering, storage, safety and security, and protecting resident confidentiality.

Administered medication to residents in assisted living and memory care units.

• Administered medication to residents following state regulations and facility policies regarding charting, ordering, storage, safety and security, and protecting resident confidentiality.

• Processed requests for information regarding immigration files according to FOIA regulations. • Analyzed documents and redacted confidential information to ensure protected personal and law enforcement information was not released. • This position required knowledge of FOIA regulations and the analytical ability to apply regulations, laws, practices, and techniques, as well as a public trust security clearance by the Department of Homeland Security.• Performed above the group average (1,410 pages / 7.6 cases per day) by processing an average of 1,715 pages / 9 cases per day. Received a MVP award recognizing knowledge, performance, and attitude.

• Led interdepartmental team to design and implement 35 sales compensation plans for approximately 2,500 business sales employees, resulting in increased satisfaction and confidence in pay accuracy. • Position required an in-depth understanding of plan components and the systems involved in measuring and tracking those components. • Communicated final plans, policies, and procedures to management and sales employees. • Collaborated with the finance department to ensure plans were accurately built in the appropriate payment system. • Managed the process of uploading over 300 plan documents and participant files into an on-line database. • Developed, implemented, and tested an on-line training program for newly hired sales employees resulting in a better understanding of how commissions were calculated and paid.

• Partnered with management to define, revise, and price existing and new jobs in the appropriate labor market. • Completed salary surveys to support salary program development and ensure the competitiveness of the company’s compensation plan. • Administered short and long term incentive plans and common merit review processes including plan audits. • Redesigned the long term incentive plan communication process and implemented plan design changes that streamlined the option exercise process. • Administered deferred compensation and executive survivor plan enrollments, developed and documented process improvements that streamlined the administration and improved the accuracy of the enrollment process.

• Administered short and long term incentive programs and common merit review process. • Interpreted and communicated to employees at all levels of the organization, compensation policies and practices. • Analyzed and approved salary offers and equity adjustments to ensure compliance with guidelines. • Partnered with management to define, revise, and price existing and new jobs. Identified and developed job families to support organizational design.• Participated on a team that conducted over 500 interviews with supervisors to determine the appropriate FLSA (Fair Labor Standards Act) status of 225 salaried jobs, impacting over 2,500 employees. • Identified, analyzed, and evaluated hourly positions as part of a major organizational realignment in a 25,000 employee division. Presented positions for final evaluation. Presented results to impacted employees and their management. • Earned a Distinguished Contribution Award for my contributions to the realignment project.

• Researched and prepared compensation policy materials for Board of Directors’ Compensation Committee to ensure fact based decision-making. • Researched equity award alternatives, presented recommendations, and maintained equity award database. • Administered executive compensation programs by interpreting program guidelines, preparing salary offers, calculating incentives, educating compensation staff, and managing employee communications. • Completed executive compensation surveys to support salary program development and ensure the competitiveness of Sprint’s compensation structure. • Earned Extraordinary Achievement Awards for my contribution to the development and launch of a stock option exchange offer and an executive compensation structure review.

• Partnered with IT to ensure the integrity of the automated enrollment system.• Developed and conducted enrollment training sessions and assisted with employee enrollment. • Created administrative training guide to document policy, eligibility, and enrollment process. • Researched and prepared employee appeals to be heard by the appeals committee. • Developed and implemented special handling of incentive plan and stock option plan information for executives with special agreements.