Judy Sing Email and Phone Number

Key member of the Business Technology Enterprise Architecture (EA) team, responsible for leading all aspects of EA operations.

As a member of the End User Engineering Dev Ops team, I support Windows and Mac client and software management solutions for Gap Inc. offices, distributions centers and stores globally. I partner closely with the global support teams as an escalation point as well as provide support and documentation to ensure support teams are able to help and delight our end users.*QA testing for workstation images and software packages for PCs and Macs*UAT testing including HyperV Virtual Machines*Publish knowledgeable articles support staff globally*Change management for Windows 10 deployment*SCCM general administration

As a member of the IT Customer Success team, I served as customer advocate and evangelist for understanding customer needs, product roadmap and execution, marketing, communication and adoption, technology trends for new innovative tools and leading continuous improvements.*Deployment, administration, support of Box to over 11,000 corporate employees*Partner with Box to conduct the Box Value Assessment with our Box power users *Mentor and helped our intern in setting up the initial Office 2016 intranet portal page*Partner with Video Conferencing vendor Vidyo in upgrading to 3.5 on the backend and client side*Change Management of the Gap Apps Store initiative*Evaluate video conference solutions*Deploy Jive Support Center to increase end user self help and reduce IT support cost*Pilot Slack for IT to support new ways of collaborating within various Gap brand functions

Enable and delight end users with how to get the most out of using collaboration tools such as Box, Video, and Microsoft Office. Responsible for managing and supporting Infrastructure Collaboration applications for Box and Vidyo. Partner with Microsoft 365 administrators in creating communication and technology adoption plans for Office 2010, Lync 2013 and other Microsoft solutions. Work closely with collaboration architect in exploring new solutions and conduct pilots that add value to the various business units. *Pilot deployment of Box of 1000 to 5000 accounts including the creation of internal knowledge-base/support pages on Jive *Successfully migrate existing on-premise Jive solution to the cloud*Manage lifecycle upgrade of on-premise instance of Jive collaboration platform*Deploy cloud-based enterprise video conferencing solution (Vidyo)*Develop adoption plans for Office 2010, Lync 2013 and SharePoint deployment for corporate and store

Traffic Controller within IT Enterprise Architecture for IT project teams and Gap IT's Architecture Review Board and governance review process to ensure that projects adhere to standards and are deployment ready. *Successfully deployed Jive Software as an enterprise collaboration tools for 140,000 global employees and contractors*Deployed Atlassian Confluence wiki for IT employees and contractors*Create IT Mentoring program in partnership with HR and senior IT leadership member*Formation of the IT Architecture Review Board and helped develop processes for reviewing projects for architecture fit and compliance*Develop the IT Architecture Framework documentation and migrated to Confluence for ease of access*“Chief Roadie” for the first “Store and Office Tools of the Future” show hosted by the CIO

Replaced an end-of-life calendar and scheduling product (IBM Time and Place) product used by 10,000 business partners with an enterprise-wide calendar solution using Microsoft Exchange with Microsoft Outlook.

Ensuring that all deployed desktop applications function properly for our end users by managing the team responsible for engineering and deployment of all desktop applications that were required for new IT projects.

Responsible for level 2 escalations of desktop problems from the Helpdesk. Duties included: break-fix, installation of new software and hardware components for business partners, documentation of trouble shooting process, and meeting appropriate service level for the work environment. Also served as building coordinator with responsibility for managing the helpdesk ticket queue for a campus building.

* Deployed Lotus Notes for email and auditing tools that replaced paper-based audit tools* Provide dedicated support for the Coopers & Lybrand Audit Support System platform – a paperless proprietary audit environment utilizing Lotus Notes to perform financial audits