Managed the implementation and execution of new Commercial Product launches across Europe, Middle East and Africa. • Developed and led the end to end revamp of the new product launch process providing the blue print for all future product launches. Implemented using Project Management principles to transform and improve the launch process.• Set up an EMEA core team that interlinked diverse global and regional business functions for true end to end launch planning and execution.• Developed and implemented regional “Go to Market” launch plan, to include Channel and Distribution Partners.• Established governance and strong communication with Senior Executives and EMEA stakeholders through regular shared or dedicated interlocks.• Organised and chaired weekly project team calls, bringing together stakeholders from all key functions to drive active collaboration on plan execution.• Established a working connection to global project team to drive ad hoc and operational adjustments to the ”Go to Market” plan, due to COVID-19 restrictions.• Planned and created a project post-mortem analysis, shared outcomes and best practices with EMEA executive leadership teams as well as Global Product teams.Key Achievements:• Product Launch: Project successfully completed within budget and to timescale, even after adjusting the strategy for COVID 19 restrictions.• Product Launch process adopted across EMEA, serving as blue print for all future launches within Product Group.• Received Dell “Game Changer” Award in recognition of outstanding success, by Dell Senior Management.

Owned and managed relationship with a major Channel Partner and Sales to be the face of Dell Channel Operations, focusing on delivering a positive customer experience.• Owned customer engagement providing expert advice relating to Dell Partner Portal, which included finance management and compliance training.• Managed continuous improvement programme working with internal and external cross functional teams, to understand customer business needs and identify areas for strategic end to end process improvements.• Managed operational support to maximise Channel Partner efficiency for ease of doing business.• Collaborated with internal Partner Account Manager on preparation for quarterly Channel Partner Business Review.Key Achievements:• Successfully led improvement project for major Channel Partner, delivering positive customer experience and re-establishing strong customer relationship.

Managed the Channel Cloud Client Computing Business Operations Team, to achieve end-to-end operational objectives whilst ensuring a positive customer experience and meeting business revenue and shipment targets. • Managed the Channel Operational teams and worked with internal and external suppliers, to achieve business objectives consistent with excellent customer service.• Collaborated successfully with the Sales Teams to ensure end-to-end processes were delivered on time and satisfied customer expectations.• Co-ordinated cross-functional groups to resolve business and customer issues.• Communicated weekly with Senior Management to identify issues and risks to delivering business revenue targets.• Managed European logistics hubs to ensure availability of supply and on-time shipping of orders.• Oversaw and managed internal and external business level metrics e.g. Service Level Agreements.• Managed the worldwide multicultural Channel Business Operations team during the full business integration of Wyse Technology into Dell Technologies.• Undertook volunteering activities to support Dell Corporation nominated charities.Key Achievements:• Successfully transitioned Wyse Technology operational functions and customers to Dell Technologies systems.• Performance and commitment was recognised with multiple Dell internal achievement awards.

Responsible for the day to day management of three companies within the Group

Responsible for the Project Management of Software upgrades on the UK telephony switching network. Key Achievements:Successful Project Launch of Software UpgradesCompleted budget review resulting in £13m saving to the Core Programme budget.

Responsible for the Planning, development, implementation and maintenance BSENISO9002, Customer Care and Quality systems for the Lance Owen group, a multi franchise motor dealership.