End-to-end design of microlearning courses to support sustainability in the mattress industry.

Providing the instructional design for several courses in Rise.

Designing various courses and learning materials using the Articulate Suite and Canva.

Administration, teacher and student support for an online graphic design college. • Management of college LMS

Management of all aspects of eLearning production for a commercial organisation with a variety ofclients and resellers across multiple sectorso Designing, storyboarding and producing online training using Storyline and Riseo Creation of assets, including images and Vyond videoso Iterative review of existing courses to ensure continual improvement and compliance withcurrent standardso Working closely with client contacts to design and implement the most effective and appropriatebespoke solutions for their needso Liaising with internal stakeholders across the companyo Managing conflicting priorities for the teamo QA and sign-off of work• Line management of a small teamo Management of bespoke projectso Work planning for the teamo Performance managemento Implemented new processes and procedures to drastically improve team performance, moraleand outcomes for the whole department• Management of resources on company LMSo Upload, update, and removal of courses as appropriateo UAT testingo Creating, issuing and managing SCORMs for clients

• Produced eLearning for sale to a variety of clients and resellers across multiple sectorso Designed, storyboarded and produced online training using Storyline and Riseo Redesigned the company’s existing portfolio of training to a new specification and styleo Designed bespoke training to suit a client’s specific needso Peer-reviewed work• Assisted with the implementation of a new LMSo Worked with the design team to create a bespoke producto Tested functionality and courses

Management of all aspects of eLearning, including a project implementing a new LMS• Designed, storyboarded and produced online training using Rise and Storyline▪ Supported rollout of courses to approximately 10,000 staff across the UK• Worked closely with the LMS provider to create a bespoke solution that met all our needso Tested and approved all changeso Worked with key stakeholders to identify needso Identified and created key resources• Acted as the key point of contact between the current LMS provider and the company• Optimised the process for dealing with issues with the current LMS• Overhauled the company’s suite of reports to identify ongoing issues and eradicate these

• Spearheaded training for the company’s Claims Transformation programme and the implementation of Guidewire ClaimCenter:o Designed and produced online training using eCreator and Gomo.o Improved the capabilities of the e-learning authoring tool, by using H5P to boost interactivity. o Systematically organised workflow and tracked progress with VSTS.  Met all assigned budget and timeline targets. o Thrived working at a management level on an agile project.o Designed bespoke face-to-face and webinar training programmes for a variety of stakeholders:  Initiated eventual rollout to over 600 employees. Hosted and delivered sessions with individuals and groups of up to 20. Tailored to best meet the development needs and engage the learning styles of a diverse range of individuals.  Introduced classroom technology including Socrative and Triptico to augment learning. o Proactively engaged key stakeholders and undertook structured training needs analysis.o Composed business cases to support bids for investment in tool improvement. Successfully secured funding, including for the purchase of Articulate 360.o Continually assessed, evaluated and refined all aspects of the rollout.o Won an internal competition recognising the best e-learning created with eCreator.

• Led the induction programme: o Reviewed and refined core aspects of the curriculum. o Redesigned training materials to incorporate new technologies and promote effective learning. o Delivered training to diverse audiences. Tailored to engage individuals of different experience and ability levels, joining different departments. • Created and delivered training to support on-going L&D programmes.• Ran the administration of the online training system.

• Spearheaded training and support programmes for TEL:o Designed complete online training courses in support of blended learning programmes.o Transformed the VLE, to showcase capability and boost engagement.o Delivered skill development sessions to teaching staff groups of up to 25, centred on e-learning resources, including Triptico, Padlet, Socrative and Moodle. o Ran one-to-one coaching sessions with staff on e-learning resourcing and the use of Promonitor and Markbook. o Led the introduction and rollout of Moodle assignment hand-in for several faculties:  Delivered introductory workshops to classes of students.  Tailored Helpdesk support to best meet the needs and capabilities of users. Headed system administration; from creating accounts, to end of year archiving.  Collated usage data and produced analytical reports for senior managers. o Managed administration underpinning programmes; from scheduling, to record keeping.o Created and ran marketing campaigns across multiple media channels to promote TEL.o Fielded hardware and software issues from users face-to-face, by email and phone.  Organised workflow to efficiently manage issues to resolution at multiple priority levels.

• Acted as a point of contact for important curriculum and funding information• Provided support and training on the use of ProAchieve for staff to monitor success, retention & achievement• Solely responsible for the setting up, development and maintenance of the core curriculum data for EBS for several departments of the college• Worked with Heads of Centre to plan and develop an effective curriculum to ensure that any funding implications were addressed/reviewed• Ensured that all new curriculum setup followed the required approval processes and that this was clearly evidenced• Kept up-to-date with changing funding methodologies and data requirements of bodies such as EFA, SFA and HEFCE and acted upon these as necessary• Used the LARS Database and other qualification websites to extract relevant information and provided advice to relevant stakeholders• Used appropriate reporting options to review any optimisation of funding and review of efficiencies etc.• Ran regular reports using a range of software including ProAchieve• Assisted with systems development projects

Dealt with the recruitment and general HR needs of 4 departments of the College including:• Provided an efficient and effective recruitment process from start to finish including advertising roles, arranging shortlisting interviews and interviewing candidates• Advised Managers and Employees regarding employment issues and the College’s policies & procedures regarding recruitment and existing staff• Introduced innovative ways to advertise roles (including the department's social media presence) and ways to streamline the recruitment process• Dealt with employment legal paperwork from start to end of employment often working to tight deadlines• Ensured that legal checks have taken place, including right to work in the UK and DBS checks• Payroll checking including salary changes and time sheets• Dealt with reference requests for ex-employees and rental/mortgage companies• Tracked absence and dealt with any issues• Liaised with the payroll and pensions providers to solve any ad-hoc queries that arose• Wrote and produced reports from Select HR for various stakeholders• Implemented time and cost-saving procedures both as part of a team and as a solo project• Mentored a junior member of staff, including helping her to deal with the allocation and prioritisation of work• Edited the company newsletter on a fortnightly basis using Publisher, including extensive proof reading• Ordered stationary supplies• Undertook minute-taking at departmental meetings• Qualified First Aider

Worked as a team to organise vintage fairsDesigned eye-catching promotional material using IllustratorProduced interesting and engaging social media content to advertise and connect with followers

Zone Leader for area of the fair, ensuring that the team mark spaces correctly and that stallholders are able to locate their stallsAnswering queries that stallholders or customers may haveSupervised small team of volunteers ensuring that an entrance was manned at all times, money was taken correctly and people were directed to the correct place. Assisted with the promotion of the fair, leafleting and sign carrying

• Prepared offer letters & contracts and dealt with the related issues & paperwork; often involving working to tight deadlines• Processed leavers and dealing with the related issues & paperwork• Prepared and issued addendas & internal transfers, and dealt with the related issues & paperwork• Undertook minute-taking in flexible working meetings and exit interviews.• Dealt with reference requests for ex-employees and rental/mortgage companies• Ensured employee details were accurate and kept up to date.• Assisted with the file audit process to ensure that all files comply with Data Protection regulations.• Assisted with recruitment days and kept the CV database up to date• Provided advanced Excel reports to the HR Consultants & Business Units as required• Conducted initial telephone interviews for graduates applying for the Chinese Graduate Scheme.• Supported the HR Assistant with their duties, and providing assistance in the absence of others.

• Undertook telephone interview screening for new employees for a variety of clients in the UK & Ireland• Answered a variety of phone lines including customer service and order lines• Created and implemented an efficient new system to run the administration for the photos sales department of one of the UK’s biggest selling newspapers• Proactively assisted with customer enquiries, providing the best possible customer service, to meet or exceed customer expectations and increased sales by understanding customer needs and making recommendations• Supervised temporary staff during busy periods• General reception duties to cover lunch breaks and/or illness• Processed photo orders via phone, post and email• Required to open and secure the premises once a week