Sales and service for rentals, storage, and hitch installations.

Supervise a team of 21 Social Media Lead Associates; motivate, counsel, and coach teamResolve highly escalated, public customer issuesCollected and analyzed social media trends reporting to keep business flexible and adaptable, as well as for crisis managementFacilitate team meetings and regular one-on-one meetings with associatesInterviewing, hiring and training of new associates Creation of training bulletin boards and contests to increase service levels and policy awareness

Supervise a team of up to 25 associates; motivate, counsel, and coach staffContinually develop and train associatesResolve escalated customer issuesMonitor and assist with floor operationsFacilitate team meetings and regular one-on-one meetings with associatesInterviewing and hiring of new associates Onboarding and continued training and assistance of new associates during retail peak season

• Assist with Survey Responses to track and monitor customer complaints and failed service opportunities.• Monitor multiple social media sites for all brands to provide customer support for issues ranging from product information to high visibility escalations.• Use of strong written communication skills to provide public voice of brands in customer correspondence.• Ability to provide support and leadership in team environment.• Demonstrated time management skills and adaptability to instantaneous changes in daily tasks. • Take ownership and resolve escalated, complex, public customer issues, for both domestic and international customers, escalations from other department associates and leads.

• Demonstrated competencies in customer support while ad-hearing to all company policies and procedures.• Self-sufficient, multi-tasking, and emphasis on attention to detail.• Established consistently high customer satisfaction and call resolution skills.• Consistently demonstrated use of oral and written communication skills with both internal support departments and external customers.

• Created and built successful residential janitorial services to select market in senior citizens communities.• Demonstrated high standards and willing to go extra mile for exceptional customer service.• Generated growth and high customer retention in competitive market.• Proven ability to adapt and work within diverse cultural environments.• Supported sales growth by written, visual, and oral presentations to potential customers.