• Effectively communicate project responsibilities to owners, sponsors, team members, and other stakeholders in a clear and concise manner, including development of status reports and executive-level dashboards.• End-to-end project management for the Emergient Joint Venture (JV) client portfolio. Clients include Wellmark, Vermont Blue Advantage and NextBlue of North Dakota. • Responsible for working with change requests from multiple clients and driving those change requests through high and detailed level (HLE/DLE) estimation. • Developed and maintained detailed project plans, managed risks, actions and decisions (RAID) log, project budgets and resource allocations; managed financials to approved budget.• Coordination with vendors and business partners while managing multiple workstreams.• Concurrently manage multiple projects of moderate size.• Worked closely with the client, product owners, scrum masters, shared services, Development and QA Managers to meet committed timelines and mitigate risks and issues impacting the project.• Planned and led daily scrum meetings for 8 to 10 team members to manage sprint progress and provide project updates.• Developed and maintained detailed charters and scope documents.• Coordinated and led project kickoffs.• Managed projects using Agile and Waterfall methodologies.

• Engage client to gather software requirements/business rules and ensure alignment with development teams.• Analyze client’s business requirements and processes through document analysis, interviews, workshops, and workflow analysis.• Translate stakeholder requirements into tangible deliverables such as functional specifications and use cases. • Provide input into developing and modifying systems to meet client needs and develop business specifications to support these modifications.• Conduct user acceptance testing to verify client needs are met.

• Increased customer satisfaction by 20% by solving problems and concerns effectively. • Promoted to Program Manager after 3 years of employment for providing outstanding customer service, being adept at stakeholder management and contract execution. • End-to-end project delivery, included Program Governance, Stakeholder Management, Risk Management, Cost Management, Scope, Quality, and Change Management.• Actively managed complex information technology projects with budgets up to $3 Million while leading cross-functional teams of 8 or more including engineers, system technologists, application specialists and system architects.• Developed, adjusted, implemented, and tracked project plans to articulate technical specifications, project scope and delivery timelines. • Led Project Management Office compliance, including lessons learned, project reviews, and adherence to processes and methodologies. • Monitored and audited project compliance, performance, and financial projections. Prepared executive summaries for client and leadership review and discussion. • Handled procurement of hardware (application servers, racks, SAN Switches, workstations, monitors) and software (ESRI/ArcGIS, Microsoft Windows Server, Oracle) for deployment at customer sites. • Assembled project teams, identified resources, assigned responsibilities, and developed time frames to facilitate successful completion of project activities and deliverables.• Utilized expertise as the Upgrade Operations Project Manager in the PMO Office specializing in performing software and hardware upgrades on live customer systems.Key Competencies:• Enterprise Wide Implementations• Critical Thinking & Requirements Analysis• Cross-Functional Supervision• Leadership, Team Building & Mentoring • Customer Relationships• Advanced Problem Solving• Time Management & Project Scheduling• Business Process Re-engineering• Client PresentationsYou may contact me at jwhite011@hotmail.com