Judy Schaffer Carr Email & Phone Number

Hollis, New Hampshire, United States

Hollis, Nh

Clearwater, Fl

Fortis Software was a boutique software development firm specializing in custom software projects for high-tech clients, from Fortune 50 companies to entrepreneurial startups. Sales: $2MM, Managed 29. Forts Software closed in 2011.VP Operations:Planned, organized, and directed the day-to-day functioning of Fortis' Custom Software Development and Business Productivity practices.• Scheduled projects, staffing, resource utilization; strategic account management; developing and… Show more Fortis Software was a boutique software development firm specializing in custom software projects for high-tech clients, from Fortune 50 companies to entrepreneurial startups. Sales: $2MM, Managed 29. Forts Software closed in 2011.VP Operations:Planned, organized, and directed the day-to-day functioning of Fortis' Custom Software Development and Business Productivity practices.• Scheduled projects, staffing, resource utilization; strategic account management; developing and maintaining partner relationships; contractor management; and P&L reporting.• Established the Business Productivity Practice that did SharePoint installation and customization projects.Senior Project Manager:Responsible for creating and maintaining project plans, ensuring high-quality delivery of all projects on time and within budget.• Scoped new projects, worked with engineering defining requirements and gathering estimates, writing Statements of Work and development quotes, running weekly stakeholder meetings, and executive reporting.• Managed a $1MM 2-year project to rewrite a CRM tool designed specifically for financial planners.• Oversaw a $5MM multi-year contract for a software product in the GPS space. Show less

United States

Provided, on a consulting basis, a broad range of project management and business analysis services including: Project Management:• Project discovery, requirements definition, budgeting• Custom Statements of Work and SoW templates for repeatable solutions, which include functional scopes, assumptions, risks, and project timelines• Vendor management Business Analysis:• Develop business process tools and templates• Requirements definition and analysis•… Show more Provided, on a consulting basis, a broad range of project management and business analysis services including: Project Management:• Project discovery, requirements definition, budgeting• Custom Statements of Work and SoW templates for repeatable solutions, which include functional scopes, assumptions, risks, and project timelines• Vendor management Business Analysis:• Develop business process tools and templates• Requirements definition and analysis• Functional specifications, including detailed call flow diagrams, and user acceptance test plansMajor Clients included:VARIAN MEDICAL SYSTEMS, Palo Alto, CAVarian develops leading solutions for advancing cancer treatment, radiosurgery, X-ray imaging, and security. Hired by the PMO to streamline the requirements definition and Statement of Work process.• Created VBA application, incorporating Varian’s business operation rules, to generate customized Statements of Work and Implementation Plans.• Created standardized project lifecycle documents for Project Managers and support staff.SPEECH TECHNOLOGY AND APPLIED RESEARCH, Lexington, MASpeech Technology and Applied Research provides cutting-edge speech-related business solutions.• Created and negotiated professional service contracts.• Negotiated all vendor/subcontractor contracts and costs. • Research Grant Proposal Preparation and Grant Management• Managed the proposal process for SBIR, NIH and DoD grant proposals.• Managed the Phase I DoD SBIR grant, “Fatigue Assessment through Voice Analysis”. Show less

St. Petersburg, Fl

First Advantage Corporation is a leading provider of information services, providing single-source solutions for the screening and risk mitigation needs of corporations and consumers across the nation.Technical Writer, responsible for evaluating, selecting, and implementing RFP management tool and managing implementation project of the chosen tool, RFP Master by Sant Corporation.• Technical liaison between the sales force and technical development team analyzed clients' business… Show more First Advantage Corporation is a leading provider of information services, providing single-source solutions for the screening and risk mitigation needs of corporations and consumers across the nation.Technical Writer, responsible for evaluating, selecting, and implementing RFP management tool and managing implementation project of the chosen tool, RFP Master by Sant Corporation.• Technical liaison between the sales force and technical development team analyzed clients' business requirements and created appropriate solutions. • Composed all proposals in response to incoming RFPs for core businesses, including background screening, occupational health screening, and employee assistance program services.Wrote proposals in response to incoming RFPs for core businesses including background screening, occupational health screening, and employee assistance program services. Increased RFP success rate from 12.3% to 67.9% in the first nine months.Acted as technical liaison between the sales force and technical development team, analyzing clients’ business requirements and designing appropriate solutions. This required tracking the features and limitations for 10 distinct system platforms in various stages of production and development, administered from locations throughout the United States. Show less

Chelmsford, Ma

Aspect, now Alvaria, is the leading provider of e-CRM market applications and solutions. Attained positions of increasing responsibility in an evolving Professional Services organization, contributing to several projects with a primary focus in the following areas: Project Management, Business Process Definition, Pre-Sales/Quoting, and Implementation/Delivery.• Supervised cross-functional team consisting of Aspect and customer personnel for a $2MM+ IVR Y2K remediation project at… Show more Aspect, now Alvaria, is the leading provider of e-CRM market applications and solutions. Attained positions of increasing responsibility in an evolving Professional Services organization, contributing to several projects with a primary focus in the following areas: Project Management, Business Process Definition, Pre-Sales/Quoting, and Implementation/Delivery.• Supervised cross-functional team consisting of Aspect and customer personnel for a $2MM+ IVR Y2K remediation project at seven sites for a major cable provider.• Launched the IVR Practice in the UK, including managing speech recognition pilot projects for major UK insurance company and UK airline that resulted in $1MM+ in new business.• Wrote and approved all IVR technical & pricing content for Statements of Work totaling $7MM annually.• Responsible for defining functional specs and budgets; customer management and escalation, status reports and executive updates; project accounting and billing; and project acceptance. Managed projects in North America, Central America, South America and the UK.• Provided technical guidance on product capabilities as the single point of contact for the Sales team for opportunities with IVR content. Analyzed customer requirements to define project specifications. Wrote and approved all IVR technical and pricing content for Statements of Work totaling $7M annually.• To streamline the bid process, I developed standardized Statement of Work templates for over 100 standard and custom consulting offerings resulting in a significant decrease in the time from request to approval.Key Clients: British Airways, Cablevision, L&G, University of Michigan, Eckerd Drug, Nortel, Xerox, Blue Cross Blue Shield of Minnesota, PayPal, and Motorola. Awards: Aspect Service Excellence Award for Q4 2000, Three merit awards of stock options reserved for top performers. Show less

Chelmsford, Ma

Transitioned to the Aspect Communications IVR Practice.

Lexington, Ma

Transparent Language provides language-learning solutions to the Internet, enterprise environments, and individual consumers.Technical Contributor, Project ManagerAs Project Manager, defined key cross-departmental business processes to optimize product development and delivery. These processes reduced time to deliver by 50% and resulted in an order of magnitude increase in on-time product deliveries. Responsible for developing production tools used by in-house staff and for… Show more Transparent Language provides language-learning solutions to the Internet, enterprise environments, and individual consumers.Technical Contributor, Project ManagerAs Project Manager, defined key cross-departmental business processes to optimize product development and delivery. These processes reduced time to deliver by 50% and resulted in an order of magnitude increase in on-time product deliveries. Responsible for developing production tools used by in-house staff and for training all staff members in the use of these tools. Show less

Bedford, Ma

The Human Language Technology Group researches computer systems that understand and/or synthesize spoken and written human languages.In the Natural Language Processing Departmen, I showed continuous professional growth from hands-on developer to project management on several research and development teams with a focus in the following areas:• Individual contributor and Project Lead on TexPlan, a prototype textual planner for expert systems. Coordinated the efforts of 5 project… Show more The Human Language Technology Group researches computer systems that understand and/or synthesize spoken and written human languages.In the Natural Language Processing Departmen, I showed continuous professional growth from hands-on developer to project management on several research and development teams with a focus in the following areas:• Individual contributor and Project Lead on TexPlan, a prototype textual planner for expert systems. Coordinated the efforts of 5 project staff members and project demonstrations to prospective project sponsors. • Individual contributor to King Kong, a prototype text-to-text natural language interface to expert systems. Results contributed significantly to the fields of natural language understanding and generation, discourse processing and user modeling. Research was presented at the 9th European Conference on Artificial Intelligence and was published in the refereed journal User Modeling and User-Adapted Interaction. Show less