Judy Dabe Email & Phone Number

• Proficient in all of MS office products• Call Center Management• Interviewing and training of staff and agents• Policy performance and compliance• Extensive experience in problem research and successful resolution• Created manuals for training, process and government regulations• Establishment of metrics and staffing requirements • Compliance assurance of procedural, license and contract requirements • Compliance of state and federal labor laws• HR documentation and record compliance• Training development• Created, developed and implemented forms and documents, storage and tracking systems for long term tracing and integrity• 13 years managing security and customer service call centersSpecialties: Call center proficiency and optimization.

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  Cs Production Manager

  Digital-River

  Oct 2005 - Present

  Extensive experience in problem research and successful resolutionTraining development, creation of manuals for training, procedures and compliance for employee and customer useEstablishment of metrics and staffing requirements Compliance assurance of procedural, license and contract requirements Compliance and application of government rules and regulationsExperience in techniques on documentation control processesSIA Certified Instructor13 years managing security… Show more Extensive experience in problem research and successful resolutionTraining development, creation of manuals for training, procedures and compliance for employee and customer useEstablishment of metrics and staffing requirements Compliance assurance of procedural, license and contract requirements Compliance and application of government rules and regulationsExperience in techniques on documentation control processesSIA Certified Instructor13 years managing security and customer service call centers Show less