Judy Dushane Email & Phone Number

Accountable for collection of all monies due for the Prescription division. Maintain an acceptable percentage of past dues as compared to total receivables.Developed a working relationship with Accounts Payables for each customer providing any information necessary to promote timely payments.

Provided customer service support from explaining product benefits to quoting, order entry, and communication with customer regarding production scheduling and problem resolution.

Reconciled Demand Deposit Account (DDA) for each fund and share class to assure all funds received and disbursed were accurate and timely.Discovered prior year checks that were still outstanding totaling >$150K. Proactively brought this to management attention. Researched and contacted each shareholder to resolve outstanding checks bringing total down to.

Responded to shareholder inquires and concerns in order to provide accurate information to shareholders for use when deciding upon their investment futures.Received several shareholder compliments expressing appreciation for handling their issues and follow up.

Oversaw the day-to-day operation of newly opened call center. Developed all training and evaluation materials, operating procedures and policies for the center which opened January 2002. Developed training manual and trained the first 32 employees in three new hire classes. Prepared and delivered performance evaluations for all employees.Provided.

Fielded calls from salespersons, customers, distributors and the corporate office. Received and checked orders for accuracy, while providing status reports to customers concerning ship dates and delays.Instrumental in retaining customers who were initially dissatisfied with the consolidation of the two plants resolving customer complaints or issues with.

Performed, managed and monitored the day-to-day duties of the Accounts Receivable department for a company of about 100 employees.Organized, developed and implemented the Accounts Receivable function and associated policies from the ground floor since receivables had not been worked on a routine basis reducing receivables by > $1MM.Stepped into to perform.