Judy Gleeson, It Trainer personal email
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Dynamic, innovative and forward thinking. Offering over 39 years of great depth and diversity of experience in training design & delivery, leadership, project management, stakeholder & community engagement, marketing, business development, change management and continuous improvement within IT, training and not-for-profit settings. Proven track record of creating and implementing inclusive, engaging and effective training and development programs, solutions and tools that address business needs and align with the organisation's strategy. Pragmatic and goal oriented technologist with an aptitude for developing strong teams and implementing impactful changes to operations through contemporary management and collaborative practices. A trusted advisor and thought leader who fluidly operates at all levels to deliver organisational success and create sustainable client-focused outcomes.CORE COMPETENCIES• Superior aptitude to translate strategic goals into appropriate training and development programs, solutions and tools, embedding solid knowledge on the organisation's products, processes and procedures gained through needs assessment.• Proven ability to manage and deliver a diverse portfolio of IT projects that are strategically complex, high investment, cross functional and cross-divisional in scope and scale.• Exceptional editing, proofreading, presentation, written and verbal communication skills with the ability to effectively convey complex technical concepts to lay people, uncovering needs through questioning and active listening.• Outstanding interpersonal, negotiation, influencing and persuasion skills to lead challenging conversations; comfortable and credible engaging and presenting at all levels of the business.• Proven skills in risk management and problem solving with the ability to collect, research, organise, analyse and disseminate information to provide thought-leadership, evidence-based recommendations and strategic advice.• Strong ability to deliver and embed culture and change programs that modernise and transform workplaces• A structured and logical approach to work to effectively balance conflicting priorities• Proven success in building and executing client focused business development plans with a strong knowledge base of innovation, technology, and consumer insights• Continuous learner with an aptitude for understanding new IT systems and technical concepts quickly.Reach out through LinkedIN or call me on M: 0417 485 327
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Piiink LicenseePiiinkCastlemaine, Vic, Au
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Expert Productivity Trainer And ConsultantProductivity Training Mar 1996 - PresentAnyJudy's passion is helping people. Whether this is to get the most from their technology or to learn ways to provide exceptional client service. She has developed and delivered training courses for many years, across a range of industries and topics. In February 2020 she was engaged by Microsoft's Canberra office to help them promote training to their large client base. In 2019, she led a technical team to develop a complex SharePoint site for the Australian National University.In 2019 she ran a highly successful project with a large executive management team and their Executive Assistants to drive a new culture of "less paper" through the use of Microsoft OneNote and their new Hewlett Packard Spectres. Most of them hadn't un-docked their laptop or used their pen prior to their coaching sessions.As well as training and coaching, Judy has delivered keynote speeches to a broad range of audiences both internationally and throughout Australia. She is a skilled speaker, delivering her message with authority and knowledge based on her experience. Judy has the ability to connect well with her audience and focuses on sharing productivity techniques that allow businesses to provide better service to their customers. Many of her speeches have focused on specific programs and how to use them more productively to create efficiencies in the office. But Judy has also addressed the Microsoft development team at the Microsoft MVP Summit in Redmond to address challenges and suggest priorities for fixing bugs and improving the user experience.
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Piiink LicenseePiiink Sep 2023 - PresentThe World
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Speaker | TrainerJudy Gleeson Feb 1994 - PresentAustraliaA productivity expert with a proven track record, Judy has spent the last twenty years filling knowledge and skill gaps for her clients. Judy can improve the professionalism of your team and save you time and energy.Judy is the expert in creating best practices for email, work management, delegation, paper trails and office protocols and systems. She will also identify and fill gaps in your skill set that you probably won’t be aware exist. Judy finds the best ways to teach efficiency and streamline activities you’re doing using the Microsoft programs to save you time and effort. Send Judy an InMail if you know you should change the way you work, manage your email and work to do and want to feel more productive and professional.
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General ManagerDarebin Falcons Women'S Sports Club Sep 2022 - Jul 2023Preston, Victoria, AustraliaTasked with stabilising and growing the club's income streams through sponsorships, partnerships, donations and grants. -
Software Training LeadCivica Asia Pacific Oct 2021 - Aug 2022Melbourne, Victoria, Australia -
Training Program CoordinatorMicrosoft Feb 2020 - May 2020AustraliaI was responsible for planning and implementing this project within the bounds of the contract and the client's requirements. I liaised with the Digital Transformation Agency, Microsoft and our training partners. I supported the DTAs aim to successfully move government services to the cloud.Due to Covid, this role was terminated. -
Freelance Corporate TrainerContractor 1996 - Jan 2016As a freelance trainer, Judy focuses on providing comprehensive training course in Microsoft Office, including Outlook, Word, Excel, Project, Visio, PowerPoint and Publisher. She also provides unique training courses in a wide range of soft skills. If you’re thinking of improving your teams’ skills in business writing, project management, customer service, presenting to an audience or time management then Judy will have a course suited to your needs.Every course that Judy delivers is geared towards getting you the results you need. She has the valuable ability to quickly establish a connection with course participants and has a knack of using this connection to gain buy in from everyone in the room. Judy makes training fun, easy and effective. Send Judy an InMail or call M: 0417 485 327 to discuss the training outcomes you’re seeking and the specific training requirements of your team.
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OwnerPragmatix Dec 2007 - Jan 2014Judy created this company to follow her passion for consulting in the customer service and workplace productivity space. During this time she delivered training programs and coaching services that had a huge impact for her clients.Specialising in turning complex and confusing program issues and productivity blocks into readily understandable and actionable solutions, Judy’s training programs are remembered long after they’ve been delivered.
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Mvp OutlookMicrosoft 2004 - Apr 2009SeattleJudy was invited into this prestigious group of experts. She played a very active role in guiding the Microsoft Office Outlook development team through the BETA version of Outlook version 2007: prioritising bugs to attend to, and improvements to implement. On two occasions Judy travelled as Microsoft's guest to Redmond in Seattle, Microsoft's international headquarters, where she addressed the development team on behalf of the MVP group, workshopped issues and forged relationships with the team of programmers working on Outlook.In the whole time the MVP program has existed, there have been less than 20 Microsoft Most Valuable Professionals with a specialty of Outlook.From the Microsoft website:The Microsoft Most Valuable Professional (MVP) Award is Microsoft's way of saying thank you to exceptional, independent community leaders who share their passion, technical expertise, and real-world knowledge of Microsoft products with others. It is part of Microsoft’s commitment to supporting and enriching technical communities. Even before the rises of the Internet and social media, people have come together to willingly offer their ideas and best practices in technical communities.
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Business Owner/Lead TrainerAcorn Training And Consulting 1994 - Dec 2007Judy created Acorn and was co-owner for 12 years before moving on to other challenges. During her time at Acorn, Judy developed the highly successful Productiv_IT with Outlook course and steadily expanded it. The course, and its associated suite of Productiv_IT training, is still being delivered today. Judy worked closely with predominately Federal Government clients while at Acorn. Other industries who benefited from her training include utilities, councils, educational institutions, professional services providers, real estate agencies and small business. Her approach and delivery of training was very well received by these clients who continued to hire Judy to deliver 1-3 day training courses on a range of topics.
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Judy Gleeson, It Trainer has skills like Training, Strategy, Management, Business Development, Marketing Communications, Public Speaking, Coaching, Leadership, Fundraising, Event Management, Strategic Planning, Business Process Improvement.
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