Director Account Management
Current
Aug 2021 - Present
AeroLeads people directory · profile
Judy Gorman Email & Phone Number
Director Account Management at GXO Logistics, Inc.
at
GXO Logistics, Inc.
1 work email found
@gxo.com
2 phones found area 203
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Director Account Management at GXO Logistics, Inc.
Location
Keller, Texas, United States
Who is Judy Gorman? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Judy Gorman is listed as Director Account Management at GXO Logistics, Inc. at GXO Logistics, Inc., based in Keller, Texas, United States. AeroLeads shows a work email signal at gxo.com, phone signal with area code 203, and a matched LinkedIn profile for Judy Gorman.
Judy Gorman previously worked as Director Account Management at Gxo Logistics, Inc. and Director Product Management at New Breed Logistics. Judy Gorman holds Six Sixma Green Belt, Lean Manufacturing, Project Management, Leadership from Motorola Solutions Learning Center (Motorola University).
Company email context
Email format at GXO Logistics, Inc.
This section adds company-level context without repeating Judy Gorman's masked contact details.
{first}.{last}@gxo.com
86% confidence
AeroLeads found 1 current-domain work email signal for Judy Gorman. Compare company email patterns before reaching out.
Profile bio
About Judy Gorman
A Strategic Service Operations professional with broad experience in sales support and delivery and customer service for the manufacturing and logistics of consumer devices and communications systems. Proven leadership in lean processes, problem solving, continuous improvement and change management. Demonstrated ability to successfully build and lead an organization to obtain performance excellence. Excels at building and managing client relationships. Extensive knowledge of the telecommunications industry.Values:..Continuous Improvement..Integrity..CourageSpecialties:Account Management; Billing Operations; Change Management; Contract Negotiation and Management; Customer Support; Key Performance Indicators; Lean; Mergers and Acquisitions; Organizational Development and Performance Management; Product and Process Quality; Reverse Logistics; Sales Support Processes; Scorecard/Dashboard development; Service Delivery; Service Operations; Six Sigma Problem Solving
Listed skills include Telecommunications, Program Management, Six Sigma, Cross Functional Team Leadership, and 46 others.
Current workplace
Judy Gorman's current company
Company context helps verify the profile and gives searchers a useful next step.
12 roles
Judy Gorman work experience
A career timeline built from the work history available for this profile.
Director Product Management
Current
New Breed Logistics
Dec 2013 - Present
Director Account Management
Dec 2016 - Aug 2021
Director Project Management
Mar 2015 - Aug 2021
Manager, Post-Sale Handset Services
- Improved scorecard results through cross-functional leadership
- Led quality initiative to improve customer satisfaction and responsiveness
- Leadership in program to improve ZTE’s call center, including survey implementation, policy revision, and RFP initiative
Jul 2013 - Dec 2013
Director, Customer Operations
- Led US customer operations team responsible for managing BlackBerry reverse logistics for US wireless carrier customers, distribution partners and national retailers.
- Created structure for effective customer relationship management
- Managed supplier performance to achieve compliance to contractual requirements
- Achieved Preferred Vendor Status in repair and logistics quality
- Collaborated with technical leadership to implement complex warranty returns support policies to reduce repair services cost by 50%
- Implemented collaborative planning and forecasting processes to reduce risks and achieve 99% forecast accuracy
Nov 2010 - Aug 2011
Senior Service Manager (Reverse Logistics And Sales Support)
- Built and led the account management team for the US operations resulting in excellent responsiveness and improved customer satisfaction with warranty support
- Created Key Performance Indicators and led operational reviews to meet/exceed customer requirements leading to Best in Class Scorecard performance
- Negotiated contracts to launch new wireless carrier relationships and to support new product launches
- Created customized solutions to meet clients’ inventory requirements
- Developed an automated order solution to improve order quality by 70% and reduce cycle time by 35%
- Launched in-field support programs to reduce costs and improve the consumer experience
Oct 2006 - Nov 2010
Senior Service And Quality Manager (Product Quality And Service Delivery)
- Led the support of product quality and warranty for US wireless customers, managing reverse logistics and the authorized service center organization, facilitating new product launch activity, leading fast resolution.
- Created and led scorecard programs for Top 10 wireless carrier customers; achieving benchmark status
- Managed warranty claims administration and performance management for national authorized service centers, including creation of warranty policies and procedures for maintaining authorized service center status
- Achieved 20% cost reduction through system implementation
- Established program for sustaining ISO 9000 certification
Jun 2000 - Oct 2006
Distribution Quality Manager (Sales Support Operations)
- Supported large scale system implementation for civic governments and Fortune 500 accounts, ensuring customer satisfaction with each phase in the life cycle.
- Guided redesign of customer survey to improve sales team engagement and increase customer loyalty throughout the product life cycle; sponsored project teams to implement changes
- Drove strategic focus on customer technology reviews; including the creation of tools to ensure successful customer site audits
Sep 1999 - Jun 2000
Senior Finance Manager (Sales Support And Service Delivery)
- Maintained financial ownership for $30 million annual revenues in services, building the annual plan, performing forecasts and variance analysis, creating comprehensive material for operations reviews.
- Achieved quarterly profit margin targets for two consecutive years
- Led monthly project reviews with the program management team, to manage risks and project costs
- Developed communication strategy to support implementation of international order-to-cash system
Sep 1997 - Sep 1999
National Billing Manager (Sales Support Operations)
- Managed billing and subcontracting of service and network products for US base, totaling $130 million annual billings for a base of 60,000 customers.
- Integrated two billing organizations to achieve streamlined billing processes and cost reduction
- Improved productivity by 30% by implementing an imaging system for processing and storage and a web-based subcontractor interface for data processing
Jan 1995 - Sep 1997
Credit Manager (Sales Support)
- Progressed through national credit organization gaining increased responsibilities in managing credit approval and collections for $900M sales
- Recruited and hired 70 credit professionals to consolidate six regional teams into a centralized business center
- Developed and implemented strategic initiative to improve accounts receivable turnover by 50% and reduce aged receivables by 75%
Apr 1987 - Jan 1995
2 education records
Judy Gorman education
Six Sixma Green Belt, Lean Manufacturing, Project Management, Leadership
Motorola Solutions Learning Center (Motorola University)
Bachelor Of Business Administration (B.B.A.), Marketing
Stephen F. Austin State University
FAQ
Frequently asked questions about Judy Gorman
Quick answers generated from the profile data available on this page.
What company does Judy Gorman work for?
Judy Gorman works for GXO Logistics, Inc..
What is Judy Gorman's role at GXO Logistics, Inc.?
Judy Gorman is listed as Director Account Management at GXO Logistics, Inc. at GXO Logistics, Inc..
What is Judy Gorman's email address?
AeroLeads has found 1 work email signal at @gxo.com for Judy Gorman at GXO Logistics, Inc..
What is Judy Gorman's phone number?
AeroLeads has found 2 phone signal(s) with area code 203 for Judy Gorman at GXO Logistics, Inc..
Where is Judy Gorman based?
Judy Gorman is based in Keller, Texas, United States while working with GXO Logistics, Inc..
What companies has Judy Gorman worked for?
Judy Gorman has worked for Gxo Logistics, Inc., New Breed Logistics, Xpo Logistics, Inc., Zte, and Research In Motion.
How can I contact Judy Gorman?
You can use AeroLeads to view verified contact signals for Judy Gorman at GXO Logistics, Inc., including work email, phone, and LinkedIn data when available.
What schools did Judy Gorman attend?
Judy Gorman holds Six Sixma Green Belt, Lean Manufacturing, Project Management, Leadership from Motorola Solutions Learning Center (Motorola University).
What skills is Judy Gorman known for?
Judy Gorman is listed with skills including Telecommunications, Program Management, Six Sigma, Cross Functional Team Leadership, Management, Process Improvement, Change Management, and Customer Satisfaction.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial