I owned and managed a Home Helpers franchise: The most TRUSTED and RESPECTED provider of comprehensive home care services and support for individuals who choose to remain independent wherever they call home.Senior Home Care ServicesAs a mother of three with two parents in their 90s, I am a caregiver by nature. I’m lucky to be able to step in and help out when my family needs me, but I know not every family has that luxury. Between raising families and working full time it’s just… Show more I owned and managed a Home Helpers franchise: The most TRUSTED and RESPECTED provider of comprehensive home care services and support for individuals who choose to remain independent wherever they call home.Senior Home Care ServicesAs a mother of three with two parents in their 90s, I am a caregiver by nature. I’m lucky to be able to step in and help out when my family needs me, but I know not every family has that luxury. Between raising families and working full time it’s just not always possible. That’s why I opened Home Helpers. My caregivers and I will be there for you and your loved ones whenever you need us – whether you just need someone to help out with meals and transportation or you need 24/7 assistance. I owned and operated Home Helpers & Direct Link of South West Twin Cities. My agency specialized in Alzheimer’s and Dementia Care. In addition to hiring and training all my caregivers I was responsible for developing personalized client care plans. My primary objective was to match the caregiver’s skills and personality with the client’s individual needsHome Helpers is the nation’s leading franchise specializing in comprehensive home care for seniors, new mothers and individuals needing recuperative and continuing assistance. Direct Link was their proprietary line of 24/7 medical alert systems, including a fall sensor and and automated medication dispensers. Our services make it possible for many seniors and others needing assistance to remain safely in the comfort of their own homes rather than spending time in a rehabilitation facility or nursing home. Our services included:• Companionship • Personal Care• Care Management• Medication Reminders• Escort to and from Follow-up Care Visits• Errand Services• Laundry• Light Housekeeping• Grocery Shopping• Meal Preparation• 24/7 Emergency Response Systems• Much More! Show less

Practice Manager for Blackbaud’s Enterprise Business Unit; focused on instituting methodologies, improving operational infrastructure, and ensuring effectiveness across the Professional Services business unit.• Liaise with Sales, Marketing, Product Development and Support to develop and launch initiatives• Managed a team of consultants responsible for implementing methodologies, tools and best practices through the complete implementation cycle for client offerings.• Provide… Show more Practice Manager for Blackbaud’s Enterprise Business Unit; focused on instituting methodologies, improving operational infrastructure, and ensuring effectiveness across the Professional Services business unit.• Liaise with Sales, Marketing, Product Development and Support to develop and launch initiatives• Managed a team of consultants responsible for implementing methodologies, tools and best practices through the complete implementation cycle for client offerings.• Provide strategic recommendations for operational infrastructure to improve business unit performance• Worked closely with Account Managers to assess scope new opportunities• Provided project sponsorship to enterprise clients and for escalated clients Show less

Bringing transformational process improvements to the organization. Responsible for ongoing operational support of 40 million dollars in customer revenue. Partnering with Marketing, Client Solutions and Product Management Teams to develop business requirements. Directing a highly engaged agile development team to deliver a scalable, high-performance enterprise-level business solution. •Overhauled a multi-product development group from consistently missing project deadlines to… Show more Bringing transformational process improvements to the organization. Responsible for ongoing operational support of 40 million dollars in customer revenue. Partnering with Marketing, Client Solutions and Product Management Teams to develop business requirements. Directing a highly engaged agile development team to deliver a scalable, high-performance enterprise-level business solution. •Overhauled a multi-product development group from consistently missing project deadlines to achieving over 98% of their deliverables on time.•Successfully modified development and management processes, which significantly increased quality, productivity, and time to market for a SaaS health and wellness company.•Assist project managers and senior developers in gathering and documenting business requirements, along with the analysis and design of reporting tools to support business objectives.•Repeated success in leading the development, delivery, maintenance, and support of software products & projects for 95% of current customer revenue.•Maintain effective working relationships with vendors. Provide administration of all licensing contracts. Oversee all procurement and RFP processes relating to vendor management. •Working closely with senior management to ensure the organization is prepared for the launch of its next generation product. This includes but is not limited to working with Market Solutions, Legal, Billing, Operations, Security and Client Solutions. Show less

Partnered with executives to strategically grow the financial success of the business and continuously improve the quality of the products to increase customer satisfaction. Extensive customer interaction as it relates to implementations and escalation management. Managed to a multi-million dollar budget; six managers and 110 - 160 Developers, delivering over 250 technical fixes per month across 15 retail products. • Led successful multiple parallel complex integrated software… Show more Partnered with executives to strategically grow the financial success of the business and continuously improve the quality of the products to increase customer satisfaction. Extensive customer interaction as it relates to implementations and escalation management. Managed to a multi-million dollar budget; six managers and 110 - 160 Developers, delivering over 250 technical fixes per month across 15 retail products. • Led successful multiple parallel complex integrated software development projects using standard, waterfall, and agile methodologies ranging from 5 - 30 Developers scheduled from 1,000 to 10,000 labor days through the complete Software Development Life-Cycle.• Transformed the organization by implementing an off-shore delivery model from 100% on-shore to a 77% off-shore ratio, reducing costs by 75%.• Produced a user-friendly metrics dashboard using ADF and Oracle technologies used to showcase customer-support metrics and to analyze data for areas of improvement. • Increased quality of software development by 40% and reduced customer rejection rates by 15%, while enhancing customer satisfaction.• Strengthened automated regression test coverage 40% by utilizing HP Quality Test Professional (QTP), and by leading an innovative QA initiative designed to automate over 2,500 test cases across six products within a five-month period.• Delivered over 200 integrated Oracle Retail upgrade releases per year. Facilitated the collaboration of global development teams and matrix-support organizations through the release process to ensure on-time, quality releases.• Built client needs and assessment plans for tier-one retail customers surrounding critical escalated situations to rectify production implementations issues, resulting in protecting the needs of the business while advocating for the customer.• Institutionalized process-improvement programs to ensure standards were adopted & redundancies were leveraged to enable continuous operations. Show less

• Designed and implemented a worldwide Quality Assurance process for multiple operation centers involving a variety of software: Unix, NT, Lawson, Lotus Notes, Oracle and Sybase, hardware and networking components.• Created a proposal, hired and began execution of operations and disaster-recovery plan in less than 45 days.• Institutionalized training and improvement programs for operations staff to ensure standards were adopted and redundancies were leveraged to enable… Show more • Designed and implemented a worldwide Quality Assurance process for multiple operation centers involving a variety of software: Unix, NT, Lawson, Lotus Notes, Oracle and Sybase, hardware and networking components.• Created a proposal, hired and began execution of operations and disaster-recovery plan in less than 45 days.• Institutionalized training and improvement programs for operations staff to ensure standards were adopted and redundancies were leveraged to enable continuous up-time for customers in data centers within 90 days of go-live.• Achieved 99.98% operations availability in the first 100 days of service. Show less

• Transformed a severely under-performing System Administration, Build, Integration and Installation Team into a world-class organization within six months by training, defining processes and roles, eliminating duplicity, and ensuring 100% on-time delivery with realistic but aggressive schedules.• Developed and maintained a custom version of source code control and its associated tools.• Interfaced with Cray’s customers to coordinate successful on-site field testing of the… Show more • Transformed a severely under-performing System Administration, Build, Integration and Installation Team into a world-class organization within six months by training, defining processes and roles, eliminating duplicity, and ensuring 100% on-time delivery with realistic but aggressive schedules.• Developed and maintained a custom version of source code control and its associated tools.• Interfaced with Cray’s customers to coordinate successful on-site field testing of the UNICOS operating system. Performed risk mitigation relating to pre-release software at customer sites and provided feedback from customers to internal executive staff. Successfully passed 100% of all field tests. Show less