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Judy Lopes is listed as Operations professional with > 33 yrs in all functions of call center management for consumer and small business. based in Bridgewater, New Jersey, United States. AeroLeads shows a work email signal at att.com and a matched LinkedIn profile for Judy Lopes.
Judy Lopes previously worked as Senior Channel Manager at At&T and Director of AT&T Vendor Management at At&T Mobility. Judy Lopes holds Bachelor Of Applied Science (B.A.Sc.), Special Education And Teaching from Boston University.
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Operations management professional with over 33 years experience in all functions of call centers for AT&T. Expertise in team management, work force management, inbound and outbound volume balancing to maximize productivity. Frequently led outbound trials as a test for the marketing organization to determine worthiness of the campaign. Driven by sales targets and customer willingness to recommend measurements based on satisfaction levels. Analyzed customer bills, issued credits, and investigated allegations of fraud on an as needed basis. Developed and delivered management, sales, and product training. Managed AT&T call centers as well as vendor outsourced strategic partnerships including performance management, contract negotiation and compliance.
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Bedminster, New Jersey
Managed performance and customer experience through daily interaction with vendor call center leadership providing plans and sharing techniques for selling AT&T business products and excellent cutomer experience. Products being sold include AT&T mobility, internet, DTV, voice over internet and landline services.
Bedminster, New Jersey
Managed a team of vendor managers responsible for sales and customer experience across five locations and 1200 outsourced agents. My team supported both American and Hispanic markets with locations on shore and near shore. Was and still am highly successful in developing strong and loyal partnerships across our vendor community inspiring high performance and customer experience. Objectives included new customer acquisition, customer willingness to recomment AT&T, and revenue growth. Successful in meeting/exceeding objectives and managing expense. Solid experience in coaching, training, and developing a geographically diverse team. Collaborative by nature, highly effective working at an independent level, a solid work ethic, and highly experienced with business travel.
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Judy Lopes is listed as Operations professional with > 33 yrs in all functions of call center management for consumer and small business..
AeroLeads has found 1 work email signal at @att.com for Judy Lopes.
Judy Lopes is based in Bridgewater, New Jersey, United States.
Judy Lopes has worked for At&T and At&T Mobility.
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Judy Lopes holds Bachelor Of Applied Science (B.A.Sc.), Special Education And Teaching from Boston University.
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