Judy Mccartney Email and Phone Number

-Supported HR Programs, including Open Enrollment, Performance Management, Compensation Programs.-Evaluated tools and made recommendation for process improvements.-Troubleshot and tracked issues through resolution.-Audited input data.-Conducted User acceptance testing, documented issues, requirements and communicated with the team. -Responsible for AARP reporting, ACA processing, IRS filings and reports. -Maintained various integrations with Workforce Integration Manager for vendor feeds and data gathering.-Delivered training to HR and Managers on HR tools as needed. -Created, maintained and modified Human Resource Reports for use in various organizations, including Board of Directors and Functional Organizations, on ad hoc and scheduled basis.-Leveraged Kronos HRMS, Crystal Reports, Microsoft and other various tools to gather and analyze data.-Provided support for Visier Analytics, including data imports, reporting and evaluating data.-Participated in early adopter Workforce Dimensions project.

Technical Account Management and Application Support with 18 years of experience in most Kronos delivered products, SQL Server, 2005, 2008. Proficient in report writing applications including MS Excel and Crystal Reports. High level troubleshooting, reporting, analyzing and organizational skills with a great ability to provide creative solutions to address customer needs and initiatives. Provided similar yet elevated customer support as listed in the Technical Support Engineer role, focusing more on specific, more challenging customer environments and including all deployed Kronos products rather than a specific product.

-Provided phone, remote streaming support for the Workforce Central Product suite including HR/Payroll.-Delivered comprehensive, high quality support on Kronos Workforce Central software and hardware products.-Exemplified outstanding customer service and troubleshooting skills. -Displayed passion for problem solving, technology, and helping others to promote an amazing customer experience. -Delivered timely solutions to customers and maintained customer satisfaction.-Effectively assessed technical situations and established case priorities in accordance with customer service level agreements.-Analyzed customer configuration and effectively used internal and external resources such as knowledge content, user and administrative manuals, and internet resources to troubleshoot issues.-Managed case-load in adherence to departmental goals and policies.-Effectively managed cases through multiple channels while documenting precise troubleshooting and customer interaction details.-Worked individually, with other Kronos team members and with customer teams to solve technical problems as well as provide pro-active support by communicating trending issues and best practices to customers.-Added a personal touch to the support engagement.-Made the customer feel important and understood by reviewing case history to assure familiarity with the system environment.