Since launching my training company 40 years ago, I’ve been influencing the training and coaching programs in call centers internationally with my L-A-M-A Program. I've turned those success principles into Keynote speeches that enlighten, inspire, and equip your audience to succeed. Today, we launch our Business Coaching Champions Training, where Business Coaches learn the LAMA in a way that they can then coach their clients to transform their businesses and personal lives.My speaking programs include titles such as:L-A-M-A ….How to talk about money and monetizing your businessAuthentic Intelligence of Customer EngagementBest in Class Customer Experience Soft Skills in a Social Media WorldMy goals are to educate while bringing in every positive influence at all kinds of events: Executive RetreatsEmployee PicnicsNational Association MeetingsThe results our clients have experienced are impressive: Result 1: Take Away the Key to a Plan for a Culture of Positivity in your call center. It starts now with Customer Obsession. It's addictive and enjoyable to hear this plan. It also works at home. Result 2: Sales go up by double digit numbers when L-A-M-A is applied throughout the contact center.Result 3: Executives and Management at all levels have fun while learning how to L-A-M-A. Result 4: CEOS get to hear the authentic experience of 35 years in the call center and learn the value proposition of a positive environment. L-A-M-A Training Results: We saved our clients Millions of Dollars as well as Cut their Call time. Once we took Discover Card Retention from 3% to 67%, we increased the sales of 20th Century Insurance by 20%, Godiva Chocolate Add-On Sales by 47% and more. We LAMA-TIZED the Up-Selling for a major Robot Company and they learned to introduce the $1200 Robot and SOLD it! Invite me to talk at your Corporate Meeting and I will show you how we did it. It will be FUN! SMART! and FAST to learn the LAMA.