Judy Mollah Email & Phone Number

Nairobi, Kenya

-Ensure prompt and effective handling of customer, merchant, and partner queries on all risk and compliance-related cases.-Act as the first point of contact for all internal and external customer queries and complaints on risk & fraud received via channels such as email, social media, chat, phone calls, etc.-Ensure prompt escalation of risk & fraud complaints to the appropriate risk team.-Ensure all risk & fraud queries and complaints from existing and new customers are effectively and adequately resolved within set SLAs (service level agreements)-Provide relevant and appropriate answers to questions and inquiries from customers about Sendwaves products and services.-Build trust, loyalty, and long last relationships with customers by understanding their pain points and resolving their issues no matter what.

Nairobi, Kenya

Log all customer incidents and service request and assign/escalate to the relevant support department. • Track and report on incident service levels. • Measure, monitor and track customer feedback on existing products across all channels and touchpoints – call center, retail shops and activation drives. • Weekly reports on customer experience on existing products, highlighting satisfaction and dissatisfaction areas. • Documenting recommendations based on feedback, observation and trends 6. Escalate product, service or system related issues • Following through on prompt resolution from Tech, Finance, Gaming Operations and Marketing.

Nairobi, Kenya

Identifying market potential by qualifying accounts.Initiating sales process by scheduling appointments; making initial presentation; understanding account requirements.Closing sales by building rapport with potential account; explaining product and service capabilities; overcoming objections; preparing contracts.Expanding sales in existing accounts by introducing new products and services; developing new applications.Contributing to information to marketing strategy by monitoring competitive products and reactions from accounts.Managing key clients and accounts

Nairobi County, Kenya

Presenting the product and service favourably and in structured professional calls Creating customer databases ,managing CRM and writing reports on the same Managing large amount of inbound calls in a timely manner while liaising with supervisor to ensure clients queries are resolvedAcknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions