Strategic executive with extensive marketing and product development in financial and consumer industries. I bring customer insight and collaborative leadership to craft and deliver market changing solutions that improve people’s lives. This doesn’t happen in a vacuum – I partner with researchers to find patterns in consumer data and identify the key themes that will drive change. I enjoy bringing together experts across organizations and leading teams to craft innovative solutions that deliver better customer experiences. For example, when I lead Fidelity’s retiree segment of customers, I identified underlying, unmet needs of customers 65+ as well as their value to the company. I brought together functions across the organization to create new research methods, new products such as retirement income planning and better communication and service models for retirees. Together we turned around the business from losing -$500M/ year to increasing by +$6B/ year.Specialties:Strategic insights | Client experience | Product development | Digital and Integrated marketing | Retirement income | Branding and positioning | Team building and leadership Board of Council on Aging Belmont, MAChair Age Friendly Action Committee Belmont, MA