My professional and volunteer experience displays a proven record of accomplishment in training, project management, customer service and researching and resolving issues. Training HighlightsProvide onsite ESL training for beginning, intermediate and advanced levels.Created lesson plans specific to the level and needs of each ESL class.Provided onsite and remote customer software and hardware training.Designed Customer Specific PowerPoint presentations and training notebooks.Taught internal training classes along with mentoring new employees.Public Relations Skills/Writing/Editing/Publications HighlightsArranged for speakers and organized meetings.Wrote, designed and distributed monthly newsletter flyers and brochuresDesigned Facebook and websitesCoordinated E-Alerts and media outreach.