Judy Sanders Email and Phone Number

Master data setup: Creation, modification, deletion of master data and control interfaced information. Document and maintain process flows and develop any internal and external training material requiredOther tables: create and maintain user tables, segmentation, item groups, item categories etc. Document and maintain Process Flows Customer facing documents: create and maintain training documents, checklists and smart forms to support internal customers and help improving the input (First Time Right) Work & communicate closely with other employees (Procurement at group and on OpCo level, Finance, IT) as needed to resolve questions, issues, etc. Process requests via the ticketing system in various topics - within the agreed timelinesWork with manufacturing locations and vendors to resolve missing data issues so that items, vendors, costs changes etc. are processed in a timely fashionHold internal contacts and vendors accountable for providing accurate informationRun system reports and distribute to appropriate personnel. Ongoing data clean up and entry of additional data, monitor master data qualityPropose solutions to complex master data related questions for projects. Decide upon and execute improvement activities

Manage the creation of material data master (MDM) by collecting required information and ensuring all Data Governance policies are followed. Maintain all material master data and vendor master data for the business in SAP.Add and edit content, modifications, additions, deletions, and implements approved digital components within the material master. Cross-references information to ensure data is accurate and formatted to specifications.Serve as the primary point of contact for suppliers and internal customers to process requests for MMD maintenance process. Validate requests and processes changes in system as needed.Work closely with the vendor to collect all required information needed to set up new materials which includes packaging and product dimensions, digital assets, product feature benefits, category attributes, taxonomy, UNSPSC codes, GDSN data, and Prop 65 data.Communicate business needs and assists vendor during the collection of information used to maintain the material master data.Serve as liaison for coordination of potential material issues among departments, suppliers and customers. Researche and troubleshoots requests by serving as the system expert.Review critical to quality (CTQ) variables for accuracy issues and completes review and necessary updates within service level expectations. Reports results upon final review.Support department projects to improved processes and build-out functionality. Work closely with IT team and represents the Information Integrity department as a subject matter expert.

Monitor shipments inbound to the United States, Canada, and Mexico for subsidiaries of Genuine Parts Company, and communicate shipment status updates as neededCoordinate inbound and outbound traffic with service providers and subsidiary destinations, including ocean, air, and domestic transportationIntervene with service providers on behalf of the subsidiaries to resolve transit problemsGenerate shipment tracking data reports for subsidiary destinationsArrange optimal transportation and logistics routings for all modes of transportation, including oversized and overweight freightProvide freight quote to subsidiariesAnalyze and monitor supply chain KPIs and identifying improvement areas based on service provider performanceProvide knowledge and support for import and export activities to subsidiary supply chainsCollaborate with subsidiaries to support various supply chain initiativesDevelop, create, and contribute to reporting and presentation needs related to logistics communicationsConduct service invoice audits, managing corrections and credits as needed

Analyze, administer, extend, terminate, and re-analyze contracts.Formulate and coordinate contract proposals for Upper Level Management and Sales Representatives.Work closely with Management and Sales Representatives to formulate contract price bids and profitability.Evaluate or monitor contract performance to determine necessity for amendments or extensions of contracts, and compliance to policies set forth by Upper Level Management.Update Contract pricing to reflect new manufacturer cost information for the monthly and quarterly transmits.Review contract margins monthly and quarterly. Compile contract data to be used by MIS on quarterly basis.Communicate to division vice presidents, division administrators, distribution centers and sales representatives contract changes via memos, e-mail and bulletins on a monthly basis.Compile spreadsheets and analytical projects

Perform data collection and analysis to evaluate, analyze, design, identify and/or monitor the effectiveness of business function programs and initiatives in the corporate function.Assist in the maintenance of item attributes to ensure data integrity between Office Depot system and Office Max system.Assist in resolving errors received in the point of sale conversion process for upcoming Office Max store conversions.

INVENTORY MANAGEMENTStrategic account planning to include, but not limited to: pre-sales, sales, proposal pricing and presentation, negotiations and financing on behalf of customersAnalyze and strategize customer needs with upper management to determine the best way to increase revenue and assist customers in doing the sameManage all post-sales activity through strong relationship-building, product knowledge, planning and execution to ensure clients are achieving ROIIncrease customer retention and adoption rates by conducting regular check-in calls to access level of satisfaction, or lack thereofTrack customer activity to identify churn risk and work proactively via targeted outreach campaigns to eliminate that risk, while simultaneously identifying upsell opportunities when applicableSAAS SUPPORTResolve high percentages of support inquiries on the first call and/or same day emails Resolve complex issues timely and ensure customers are updated frequently Ensure delivery according to project timelines in order to ensure revenue recognition according to forecast Minimize issue resolutions timeframes through case aging metrics Lead “Current state and Future state” assessments around functionality and/or processes which includes white boarding and determining business improvements areaIMPLEMENTATION Understand customer requirements and level of implementation of MMI products Establish end-user requirements Configure the application based on implementation plan Proactively collaborate across projects with other product and cross functional project teams to identify project risks, issues and efficiencies, and to avoid scheduling or resources conflicts on inter-related projects Prepare project timelines, schedules, estimates, and resource planning to support key business projects Provide recommendations/implementation process improvements based on utilizing software customer implementation issues

Coordinate with production, customers, sales reps, and printing companies to process and proof advertising orders for most expedient time of production availableProvide support to sales force in regards to publication deadlines, requirements, and vendor specificationsRead, comprehend, and utilize internal reporting for a variety of purposes in order to maximize efficiency and accuracyWork with LTL carriers for inbound and outbound shipments

Troubleshoot and resolve application, system and hardware issues remotely or by phone with internal and external customers.Perform virus scans and virus removal.Configure software for VPN, e-mail, Internet Explorer, and Windows XP.Create end user documentation to increase understanding of how to implement certain required business functions.Host webinars and train users using SPR software.Provide domain logins for S.P. Richards employees.Create internal email accounts and grant access permissions.Use the HEAT Call Tracking System to log, track and work incoming internal and external user requests.AS400 user administration and query execution.Remote Dum Terminal configuration for employee’s to perform necessary tasks.Web Portal administration and support for internal and external users.Work as a liaison between customers and departments within the companyProvide price file and e-content supportResearch and resolve EDI transmission issuesSubmit service call requests for printers on maintenance agreementParticipate in continuous training on software, hardware, systems, and programming