• Mentor students attending UX Academy, UX Research, Strategy and InteractionDesign courses.• Coach students that have graduated to assist with all aspects of job preparation.

• Ongoing UX consulting for various clients• Current Client: Intechnic

• Built and managed a high performing UX Research & Strategy team.• Applied a range of research methods, tailored to the client, project and situation.• Owned the delivery of UX Research & Strategy deliverables, as well as, the successfuland meaningful delivery of actionable insights – for all company projects.• Wrote research plans, screeners, interview guides, recruited participants, as well as,conducted research studies.• Wrote reports and communicated insights to high profile clients.• Led projects from discovery through design completion.• Established and maintained standard operating procedures for the Research &Strategy team.• Created and maintained strong relationships with key stakeholders, includingexecutive leadership, to ensure alignment of UX initiatives with business objectivesand priorities.• Identified and evaluated emerging trends and best practices in UX design to ensurethe company remained competitive in the market.• Created a culture of continuous improvement and innovation within the UXResearch & Strategy team, encouraging team members to explore new techniques,methodologies, and tools to enhance the effectiveness and efficiency of their work.

• Conducted usability tests with customers, to include script writing, recruiting,interviewing, and a reporting results to stakeholders.• Analyzed behavioral data to further understand the motivations of shoppers.• Authored and oversaw an online guideline repository to maintain an easy to use,intuitive digital experience for all of QVC’s markets -- both mobile and responsiveweb.• Communicated guidelines to all departments in all markets; Ensured ongoingadherence.• Educated teams on UX best practices• Served as mediator between key departments to balance the requests from eCommteam with test results, analytics, best practices and what is currently in our toolboxto come up with a solution that works for everyone.

• Worked closely with Product Owners and scrum teams to create intuitive, interactiveprototypes for purposes of expanding their complex Business Continuity software.• Participated in user research sessions.

• Participated in contextual inquiries and collaborative sessions.• Created detailed personas, (Android & iOS) wireframes, & functional specifications.

• Determined user needs and pain points through various usability assessment andevaluation exercises.• Distilled findings and translated for the design team.• Created wireframes & wrote detailed functional specifications.• Ensured all work was in sync with the client’s business goals and expectations.

• Performed contextual inquiries for proposals and current clients.• Worked closely with major retailer documenting and improving existing sitearchitecture to prepare for transition to a new ecommerce platform.• Made recommendations for enhancements to ecommerce experiences for variousclients.

• Served as user experience lead for various projects across CIM’s cross-platformproperties.• Solved business problems and strategically integrated ad and search monetizationtechniques while meeting user needs.

• Defined essential business requirements and design priorities.• Performed and documented heuristic evaluations.• Developed wireframes & prototypes; wrote detailed functional specifications &usability testing reports.• Collaborated with copywriting, design and development teams to maximize the userexperience.• Provided mentorship for IA intern.

• Oversaw a 10+-person project team for a multi-million dollar online meetingplanning software application; facilitated team collaboration and communication.• Served as a key player for the integration of the company’s existing multi-platformtechnologies into one streamlined, intuitive and usable platform.• Created and maintained detailed project documentation and progress reports forcommunication with business owners/upper management.• Interfaced with stakeholders on the project.• Identified project scope, objectives and responsible for scope change management.• Wrote functional specifications and created prototypes for the development, QA,training, and documentation teams to use to ensure a well-planned final outcome.

• Served as the touchpoint for usability standards and structural design for B2Becommerce website targeting IKON’s National Accounts.• Worked closely with Business Analysts to develop requirements and translate intowireframes and prototypes.• Gathered and documented business requirements and change requests.

• Responsible for integration of Information Architecture into the site design process.• Collaborated with clients to define site requirements.• Worked closely with design directors to ensure sound information architectures;created prototypes used by both design and technical teams; also served as criticaldeliverable and milestones for client approval.

• Worked with clients and project teams to establish and define goals, requirements,and target audience.• Responsible for all Information Architecture deliverables including sitemaps,wireframes, prototypes, and any other documentation necessary to successfullyconvey and implement the recommended architecture.