Judy Ryce Email & Phone Number

Atlanta Metropolitan Area

Atlanta Metropolitan Area

• Provides strategic direction and leads innovations and operational enhancements/standardization by leveraging best practices and technology to create best-in-class accounts receivable and billing operations.
• Developed a comprehensive strategy to respond to current and future challenges presented by Payment Card Industry Data Security Standard (PCI DSS) compliance requirements
• Implemented and developed invoicing and collections efficiencies including automation of the account charge… Show more Provides strategic direction and leads innovations and operational enhancements/standardization by.
• Implemented and developed invoicing and collections efficiencies including automation of the account charge updates
• Developed and executed standard collection escalation process and early contract termination review communications for financial non-payers
• Demonstrated strong strategic thinking, collaboration, leadership, problem-solving, and communication skills with all levels of the organization Show less

Atlanta Metropolitan Area

Duluth, Georgia

• Responsible for leading process improvement projects from discovery and business analyses through execution and implementation to support the B2B billing functions. Identified process inputs and outputs, defined.
• Worked closely with project Sponsors and Stakeholders through the project phases including preparation and delivery weekly… Show more Responsible for leading process improvement projects from discovery and business.
• Worked closely with project Sponsors and Stakeholders through the project phases including preparation and delivery weekly updates and report outs
• Revised PO renewal process flow for State and Local Government customer, Commonwealth of Mass
• Implemented centralized PO renewal process and communication plan
• Developed review process, communication and updates of customer usage billing below minimum monthly invoicing threshold

Duluth, Georgia

• Delivered top KPI performance across the nation in billing performance for region and established SMB billing/retention team. Supported and directed team invoicing for subscriptions and software equipment maintenance.
• Vital partner with sales team on Key account customers’ issues for resolution and customer retention
• Improved customer dispute resolution cycle time by 3 days
• Prepared and presented quarterly department results to Center and Senior Leaders
• Established and implemented Software contract maintenance support contract set up team
• SME representative on cross function teams involved in process improvements

Duluth, Georgia

• Reduced order to book cycle time by 4 days by developing and executing restructure of the Order Coordination team to an “All In”, and realignment of the field support. Established a 3rd Party Leasing team procedures.
• Reduced Invoiced to Fund cycle time and improved customer dispute… Show more Reduced order to book cycle time by 4 days by developing and executing restructure of the Order Coordination team to an “All In”, and.
• Reduced Invoiced to Fund cycle time and improved customer dispute resolution cycle time
• Prepared and delivered quarterly department results to Center and Senior Leadership
• Work closely with Sales in the resolution of escalated customer issues related to order fulfillment
• Established and implemented FIFO process for order assignments

Duluth, Georgia

Successfully transitioned and improved the support and periodic subscription and consumption invoicing for software and equipment maintenance contract set up and billing for state government agencies, medium, and small sized businesses. Implemented and executed procedures and reporting to ensure the quality and accuracy of the customer billing and customer.

Dulith, Georgia

Duluth, Georgia

Marietta, Georgia

Developed and maintained credit review process for customers reducing A/R and write offs by 20%. Established and maintained month end closing procedures and reporting to ensure the quality and integrity of Accounts Receivable while managing a staff of seven accounting professionals responsible for Cash Applications, Collections, and account reconciliation.

Master Of Business Administration - Mba

Bachelor Of Business Administration - Bba, Accounting And Finance