Sung Sil (Judy) Kim Email and Phone Number
Flemington, NJ, US
Sung Sil (Judy) Kim's Location
Flemington, New Jersey, United States, United States
Sung Sil (Judy) Kim's Contact Details
Sung Sil (Judy) Kim work email
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Sung Sil (Judy) Kim personal email
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About Sung Sil (Judy) Kim
As a Cross-Industry Project Leader and Process Improvement Consultant, my commitment is and has always been firmly grounded in the pursuit of excellence and continuous improvement of the Employee & Customer Experience. My experience spans across a broad spectrum of industries over the past two decades - Healthcare, Social Services, Finance/Fintech, Sales and Real Estate. I am driven by the opportunity to shape and drive transformative change and growth within organizations and partnering with businesses in navigating through the complexity.My top Clifton Strengths—Developer, Empathy, Responsibility, Relator, and Arranger—serve as guiding principles in fostering collaboration and a nurturing work environment. Specializations include:1) Designing and implementing HR Employee Engagement programs & initiatives - Training, Mentorship & Coaching, Leadership Development programs, Onboarding; Recognition programs, Performance management, Event Planning2) Nurturing organizations through change & transitions - Post-acquisition, scaling & decommissioning of businesses & departments3) Ensuring excellence in business operations - SOP's, Policy & Procedures; Resource Utilization; Business Analysis, Trend analysis & forecasting, Creative and collaborative problem solving; performance management; project planning & execution; vendor management; customer relationship management, Conflict resolution & negotiation4) Technological Proficiency - Microsoft Project; Microsoft Planner; Atlassian Platform (Jira/Confluence); Smartsheet, Road Munk, Trello, Asana)- Microsoft Office 365 Suite & Applications (including Microsoft SharePoint/Teams, Visio, Power Automate, Forms) & Google Suite Applications; & Design tools (Canva)I am constantly growing, learning and evolving into a more agile, high-impact leader who leverages a wealth of experience, expertise, and technological acumen to drive organizational success. I am a change agent and advocate for excellence. I embrace new challenges with an open heart and mind and seek new and innovative ways to contribute to growth and success of forward-thinking enterprises.
Sung Sil (Judy) Kim's Current Company Details
Guidance Wealth Advisors
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Director of Operations
Flemington, NJ, US
- Website:
- guidancewealthadvisors.com
- Employees:
- 4
Sung Sil (Judy) Kim Work Experience Details
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Director Of OperationsGuidance Wealth AdvisorsFlemington, Nj, Us
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Operations ManagerGuidance Wealth Advisors Jan 2024 - PresentLebanon, New Jersey, Us-Lead organizational initiatives and advance the vision of Guidance Wealth Advisors through strategic operational planning, human resources management, and regulatory compliance.- Analyze and implement innovative solutions to enhance operational processes, strengthen internal infrastructure, and optimize reporting systems and policies.- Foster and maintain strategic relationships with partners and vendors to drive collaboration and business growth.- Manage employee performance while cultivating a highly inclusive, results-driven culture focused on teamwork and excellence.
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Real Estate AgentCorcoran Sawyer Smith Dec 2023 - PresentJersey City, Nj, UsWeidel Real Estate has joined forces with Corcoran Sawyer Smith, a move that allows us to combine the local reputation and quality service of Weidel with the unparalleled marketing, branding, and global powerhouse that is Corcoran in order to best service your home. - Licensed in New Jersey & Pennsylvania- Expertly served residential and commercial buyers, sellers, landlords, and tenants across Central NJ and the Philadelphia suburbs, delivering tailored solutions for diverse client needs.- Specialize in guiding multi-unit property investors and first-time home buyers/sellers, as well as facilitating smooth relocations.- Implemented best practices in Customer Success and Relationship Management, consistently building trust through transparent communication and reliability.- Demonstrated exceptional communication skills, ensuring all interactions with clients and vendors were clear and effective, leading to a thorough understanding of needs and timely solutions.- Leveraged high emotional intelligence to connect with clients on a personal level, anticipating their needs and providing customized solutions that fostered enduring relationships.- Applied project management methodologies to streamline customer success initiatives, ensuring timely execution and consistently exceeding client expectations.- Utilized a range of technology tools to enhance processes, improve customer experiences, and generate data-driven insights for optimizing client relationships.- Adopted a coaching and consultative approach, actively listening to clients' concerns and goals, and providing tailored guidance to drive their success and satisfaction. -
Real Estate AgentCorcoran Sawyer Smith Feb 2022 - Jan 2024Jersey City, Nj, Us- Licensed in New Jersey & Pennsylvania- Servicing Residential and Commercial buyers & sellers; landlords & tenants in Central NJ & Philadelphia Suburbs- Specializations include multi-unit property Investors, first-time home buyers/sellers; relocation buyers/sellers.- Applied best practices in Customer Success and Relationship Management by consistently building trust with clients through transparent communication and reliability. - Demonstrated exceptional effective communication skills in all interactions with customers, vendors/partners involved, ensuring their needs were understood, and solutions were communicated clearly and effectively.- Leveraged high emotional intelligence to connect with clients on a deeper level, anticipating their needs, and providing personalized solutions that fostered long-lasting relationships.- Employed project management methodologies to effectively organize and execute customer success initiatives, ensuring timely delivery and meeting or exceeding client expectations.- Utilized a wide array of technology tools and applications to streamline processes, enhance customer experiences, and provide data-driven insights to optimize client relationships.- Adopted a coaching and consultative approach when working with clients, actively listening to their concerns and goals, and offering tailored guidance and solutions to drive their success and satisfaction.
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Business ConsultantCorcoran Sawyer Smith Nov 2022 - Jan 2023Jersey City, Nj, Us- Led the enhancement of the agency's professional success training program, driving continuous improvement initiatives for optimal outcomes.- Conducted a thorough analysis of the existing training curriculum for new hires and recently transferred agents, pinpointing key areas for improvement and optimization.- Collaborated with subject matter experts and trainers to redesign training materials, focusing on creating engaging and interactive presentations and discussion points.- Developed and implemented innovative learning strategies tailored to diverse learning styles, ensuring a more effective and efficient training experience.
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Business Operations ManagerPrincipal Financial Group Jun 2021 - Nov 2022Des Moines, Iowa, Us- Lead post-acquisition and organizational change projects & operational initiatives for the Lambertville, NJ worksite, including space decommissioning, transitional planning for implementation & integration of policy and procedures - guiding teams through complex transition with minimal disruption and maximizing adaptability to change. - Designed and executed a department-wide mentorship program that facilitated knowledge transfer, skill development, and cross-functional collaboration, ultimately strengthening the department's talent pool.- Active Contributor to the company's newsletter,- Provided dedicated administrative support, calendar management, expense management, travel coordination - Ensured and maintained collaborative relationships with both onsite and remote employees, business partners, and third-party vendors to ensure a consistently high standard of service excellence.- Mentor in the Principal Financial Global Mentorship Program -
People Operations Manager - Robustwealth (Acquired By Principal Financial Group)Principal Financial Group Apr 2018 - Jun 2021Des Moines, Iowa, Us- Managed People Operations initiatives for RobustWealth during its scaling journey, strategically aligning HR practices with the company's growth objectives and facilitating a smooth transition into a larger workforce.- Designed and implemented workflow processes and standard operating procedures (SOPs) for the People Operations department, streamlining operations and ensuring consistency and efficiency- Managed employee experience projects & initiatives that enhanced workplace satisfaction, including onboarding programs, recognition events, and wellness activities, contributing to improved retention and overall employee well-being.- Editor for the RobustWealth company newsletter, consistently delivering engaging and informative content that enriched employee engagement and awareness, fostering a sense of community and shared vision among staff members and business partners.- Mentor in the Principal Financial Global Mentorship Program (2020-2021)
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Real Estate AgentKeller Williams Realty, Inc. Jun 2021 - Feb 2022Austin, Tx, Us- Licensed in New Jersey & Pennsylvania- Servicing Residential and Commercial buyers & sellers; landlords & tenants in Central NJ & Philadelphia Suburbs- Applied best practices in Customer Success and Relationship Management by consistently building trust through proactive communication with customers and managing strong relationships with vendors and business partners involved- Leveraged high emotional intelligence to connect with clients on a deeper level, anticipating their needs, and providing personalized solutions that fostered long-lasting relationships.- Utilized a wide array of technology tools and applications to streamline processes, enhance customer experiences, and provide data-driven insights to optimize client relationships.- Adopted a coaching and consultative approach when working with clients, actively listening to their concerns and goals, and offering tailored guidance and solutions to drive their success and satisfaction. -
Store ManagerPaper Source May 2017 - Jan 2018Chicago, Illinois, Us- Successfully coached key associates, resulting in multiple internal promotions to leadership roles within just six months.- Elevated team morale within the first 90 days through targeted team-building activities, collaborative exercises, and comprehensive skills training.- Enhanced team proficiency by 30%, cultivating a strong core of intermediate and advanced skilled associates.- Reversed declining KPIs, boosting Sales Conversion and Customer Loyalty Percentage through strategic initiatives.- Monitored and optimized internal operational systems, enhancing workflow efficiency, inventory management, and project planning.- Recognized for fostering a culture of ownership and accountability, driving growth in custom print design and creative workshop sales while significantly improving customer satisfaction -
Training CoordinatorMassmutual Nj-Nyc Aug 2016 - May 2017Warren , Nj, Us- Created a digitized New Agent Training manual with cloud computing accessibility, reducing training labor costs and supplies by over 50%- Collaborated with Training director on curriculum development and continuous improvement of New Agent Sales Training Program- Streamlined tracking and reporting process for training attendance, certifications and licenses- Managed projects including training presentations and manuals - Managed all training class logistics -
Director Of Client ServicesMassmutual Nj-Nyc Jun 2016 - May 2017Warren , Nj, Us- Developed and implemented a user-friendly reporting and account management system to support over 40% of agents having difficulty using the SalesForce CRM program. - Responsible for ensuring a 24-hour service response time. Highly recognized for providing quality customer care and upholding service delivery standards- Partnered with the Marketing Department on a project prospecting orphaned customers, focusing on ensuring continuity of care and account management- Assembled meeting documents pertaining to the client/prospect prior to sales meetings, including but not limited to, illustrations, policy and product summaries, reports, presentations, and marketing packets- Provided superior client service by identifying client’s wants and needs, acting on, and/or delegating items and following through to completion, keeping all parties informed throughout the process- After exceeding performance expectations within two months of hire, offered additional job responsibility as the agency Training Coordinator
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Market Research RecruiterAzure Knowledge Corporation Mar 2016 - Jun 2016Toronto, Ontario, Ca- Provided operational support and solutions to improve efficiency and efficacy of processes including data collection, project recruitment, client relations and project onboarding- Conducted B2B and B2C qualitative and quantitative market research studies- Responsible for reviewing and cleaning data for analysis- Partnered with VP of Operations to build a remote job network for specialized/per diem projects - Strategized and applied best practices to cold calling, client engagement, recruitment and qualifying participants to each project. -
Area Sales ManagerSchurman Retail Group May 2014 - Aug 2015Goodlettsville, Tn, Us- Promoted in May 2014, overseeing multiple underperforming and at-risk stores- Partnered with Regional Sales Manager on recruitment, training and advancement of top talent within the Northern New Jersey Papyrus locations- Bridged partnerships with local Chamber of Commerce and mall property management, increasing participation in local community events and expanding marketing opportunities- Maximized sales by building and developing high performing teams, maintaining excellence in brand standards and ensuring a superior customer experience -
Store ManagerSchurman Retail Group Jun 2010 - May 2014Goodlettsville, Tn, Us- Promoted to a higher sales volume Store Manager position in July 2010, after leading the previous store to one of the highest sales performance levels among thirty-two stores in the region.- Trained all managers on effectively analyzing sales data and applying sales forecasting tools to develop stronger sales strategies - Improved employee ownership and overall sales performance through effective goal setting, performance recognition and inspiring creative problem solving. - Coached team on best practices in merchandising, customer engagement and daily operations
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Assistant Store ManagerSchurman Retail Group Dec 2008 - Jun 2010Goodlettsville, Tn, Us- Hired in April 2008 as a Manager-in-Training position, promoted in December 2008 to Assistant Manager position.- Created and implemented a trend analysis and sales forecasting tool to develop stronger sales strategies and optimize key areas in need of improvement- Managed daily store operations- Chosen to participate in a Color and Fashion focus group, examining and studying current trends in color, paper and textiles
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Quality Improvement SpecialistComprehensive Behavioral Healthcare, Inc Aug 2006 - Aug 2008- Hired as the first Quality Improvement specialist in the company’s 35-year history- Collaborated with the Associate Executive Director on development of Annual Corporate Quality Assurance Plan - Responsible for collecting, tracking and reporting data for continuous quality improvement, including incident reports, benchmark performance, client complaints.- Provided consultation services to department managers on quality management measures and benchmarks- Standing Member and contributor of various Task Force Groups including Forms Development, Policy and Procedures, Utilization Review, Continuing Education.
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Program ManagerComprehensive Behavioral Healthcare, Inc Aug 2004 - Aug 2006- Responsible for all aspects of program including clinical, administrative, and fiscal management- Supervised a team of 25+ staff for county's largest long term residential facility- Revamped program's organizational structure, improving staff communication and continuity of service- Designed a tracking system to measure and monitor frequency of high-risk problems and issues.
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Case ManagerServ Behavioral Health System, Inc. Feb 2001 - Jan 2006Ewing, Nj, Us- Coached clients diagnosed with a chronic mental illness to reach their optimal level of wellness and functional capability and supported community reintegration- Acted as a primary liaison and advocate with affiliated service providers and government agencies -
Program ManagerTriple C Housing, Inc. Oct 2002 - Apr 2004North Brunswick, Nj, Us- Developed a five-year strategic and tactical plan for the agency’s New Hire Employee Training Series- Piloted innovative employee training programs in partnership with UMDNJ, leaders in Psychiatric Rehabilitation educators in the field- Maintained a 100% state audit and facility inspection score in 2003 and 2004- Reduced staff turnover by approximately 20% by focusing on team development- Established and maintained communications with affiliated service providers, community resources and educators
Sung Sil (Judy) Kim Skills
Management
Customer Service
Retail
Operations Management
Training
Visual Merchandising
Sales
Strategy
Leadership
Strategic Planning
Microsoft Office
Microsoft Excel
Trend Analysis
Styling
Retail Sales
Sung Sil (Judy) Kim Education Details
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Rutgers UniversityPsychology -
Boston UniversityPsychology
Frequently Asked Questions about Sung Sil (Judy) Kim
What company does Sung Sil (Judy) Kim work for?
Sung Sil (Judy) Kim works for Guidance Wealth Advisors
What is Sung Sil (Judy) Kim's role at the current company?
Sung Sil (Judy) Kim's current role is Director of Operations.
What is Sung Sil (Judy) Kim's email address?
Sung Sil (Judy) Kim's email address is ms****@****ail.com
What schools did Sung Sil (Judy) Kim attend?
Sung Sil (Judy) Kim attended Rutgers University, Boston University.
What are some of Sung Sil (Judy) Kim's interests?
Sung Sil (Judy) Kim has interest in Social Services, Travelling, Calligraphy, Custom Designed Products, Art And Design, Photography, Drawing And Painting, Music, Running, Sports.
What skills is Sung Sil (Judy) Kim known for?
Sung Sil (Judy) Kim has skills like Management, Customer Service, Retail, Operations Management, Training, Visual Merchandising, Sales, Strategy, Leadership, Strategic Planning, Microsoft Office, Microsoft Excel.
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