Account Manager
Provided leadership and direction to project managers and development teams. Defined processes and tools best suited to each project. Moved between Agile and Waterfall approaches depending on project and client goals. Created detailed project road maps and plans, schedules and work breakdown structures. Procured necessary resources to meet business requirements (contractors, vendors, hardware, and software). Coordinated tasks across multiple channels and worked with stakeholders to ensure client satisfaction.Achievement Highlights: Managed global and stand-alone deployments of over 100 projects in Sprint’s retail and partner stores throughout the United States. Results: Successfully implemented defect-free releases for new application and web systems’ functionality within time and budget constraints through careful planning, testing and QA efforts.NOTE: Worked as a contractor Billing Analyst for Princeton Information from November 1999 - June 2000.