Provided leadership and direction to project managers and development teams. Defined processes and tools best suited to each project. Moved between Agile and Waterfall approaches depending on project and client goals. Created detailed project road maps and plans, schedules and work breakdown structures. Procured necessary resources to meet business requirements (contractors, vendors, hardware, and software). Coordinated tasks across multiple channels and worked with stakeholders to ensure client satisfaction.Achievement Highlights: Managed global and stand-alone deployments of over 100 projects in Sprint’s retail and partner stores throughout the United States. Results: Successfully implemented defect-free releases for new application and web systems’ functionality within time and budget constraints through careful planning, testing and QA efforts.NOTE: Worked as a contractor Billing Analyst for Princeton Information from November 1999 - June 2000.

Contractor for Vision Technology Services, Inc. Re-engineered account transfer procedures to reduce processing errors. Added benefits to new processes included faster processing of requests due to lack of re-work and improved customer satisfaction due to clearer details and immediate turn-around times.

Worked as contractor for KForce/VistaRMS, Inc. Managed special project effort to convert existing applications to reside in new Vignette Application Portal (VAP) and Content Management (VCM) environments for Nextel's intranet system.

Worked as contractor for Manila Corporation. Set up standards and procedures to allow project deliveries through formal lifecycle development processes with deliverables and sign-offs. This helped clarify expectations with business clients and improved delivery efficiency and customer satisfaction by reducing testing and post-production issues.

Served as team lead on Concert's End Customer Billing System. Received special award for reducing production cycle from 6 to 4 days, thereby eliminating overtime costs.

Worked as a contractor for Cornell Technical Services, Inc, Completed over 40 projects under budget and time constraints as well as received special recognition for completion and implementation of Y2K programs.

- Secretariat for Selection Boards; Chief Automation Section; July 1993 - May 1998; Responsible for all office software, hardware, and networking on 3 platforms: mainframe, client/server, and PC. Part of lead group to re-engineer the Army's promotion process for all Officer, Enlisted, and National Guard personnel. Work on technical requirements cut over $7M from proposal which lead to project approval. Also met Congressionally mandated deadlines and zero defects on deliverables for over 200 board projects.- Management Systems Section; Head Tape Library February 1986 - July 1993; Established, implemented, and enforced file storage procedures and guidelines on tapes for the Army's human resource applications and files.- US Army and Joint Services Environment Support Group; System Programmer Analyst & Acting Chief of the Research and Analysis Division; February 1985 - 1986; Managed all office automation efforts and assisted in Army research studies and special correspondence requests from Vietnam veterans.