• Performed manual software testing• Created and maintained test plans• Produced comprehensive bug reports and stories• Coordinated production releases• Executed regression testing in multiple environments for production releases• Validated version updates to various software integrations

• Orchestrated the Quality Assurance effort for multiple products • Created, maintained and modified complex database and other configurations • Produced detailed test plans • Executed software tests • Documented and presented test results in complete detail • Used database to analyze and validate various aspects of data quality • Reported issues in a concise manner in defect tracking software • Respected as a valuable member of engineering team • Validated inbound and outbound telephone scripting • Strengthened Quality Improvement measures • Tested mobile devices • Performed cross browser testing • Served as subject matter expert to internal and external customers • Investigated software anomalies and communicated findings and recommendations to team • Worked remotely up to 90% of time

• Created and maintained project plan • Participated in project meetings and recorded details

• Executed complex software tests • Utilized SQL Enterprise Manager and Oracle SQL Plus in conjunction with testing • Reported issues in defect tracking software • Created and maintained written test scripts • Created and executed automated software tests • Involved in hands on participation of testing environment setup

• Created test plans • Validated .NET application

• Executed complex software tests • Utilized SQL Enterprise Manager and Oracle SQL Plus in conjunction with testing • Reported issues in defect tracking software • Maintained and updated written test scripts, as needed • Hands on participation in testing environment setup

• Executed software tests and analyzed results • Wrote test plans using design specs to ensure full spectrum of testing occurs • Coordinated releases to production for an entire line of human resource related software • Created many types of documentation including plans, specifications & testing materials with a high level of detail and clarity • Demonstrated a full understanding of business rules and protocols • Met required project timelines • Analyzed and communicated the impact of software changes in production environment • Researched complex issues and reported them in an application created specifically for defect management • Participated in planning and implementation of new client projects • Monitored progress of projects and ensured best use of resources and meeting times • Created and implemented new processes as needed • Versatile player capable of expanding job duties to fit the situation

• Created Software Interface Manuals concerning the interaction between the bank and numerous tax preparation softwares • Reported, researched, resolved relationship issues arising from software interfacing via telephone contact with clients in a call center atmosphere

• Established and managed Testing Department where projects included numerous web sites, various applications for the publishing industry such as workflow routing, title master and a proprietary project management system • Managed and tested projects written in ASP, HTML, XML, Java, C++, Vb Script, ISQL/w and others • Executed tests for functionality, navigability and also performed regression, parallel and integration tests, among others • Planned and created detailed click by click scenarios for a variety of projects • Created documentation for Code Management Procedure and presented it to entire company • Helped to create and implement a defect report function within the company’s self-created project management system

• Tested proprietary workflow routing application related to the healthcare industry • Created test plans • Recorded and managed defects • Demonstrated responsibility for final approval of software enhancements, defect fixes • Communicated details of enhancements and fixes to key associates for implementation • Assisted with training and documentation