Judy Yip Email & Phone Number

New York, Ny

• Safeguarded data from computer breach by implementing the software Sophos Safeguard disk encryption.• Increased user satisfaction 50% by implementing Zendesk Help Desk to monitor and track open tickets.• Created a Sharepoint Technology document library to improve process of locating essential technology files.• Resolved technical issues quickly by listening and paying attention to problem details.• Enhanced company intranet by modernizing website increasing usability.

New York, Ny

• Improved the process of creating Financial Statements for Audit department by implementing the trial balance software CCH ProSystem FX Engagement.• Improved efficiency of software installations by deploying software and updates using Landesk Management Suite.• Increased knowledge and awareness by developing software documentation and delivered training to employees on various applications.• Collaborated with team members in creating a Data Warehouse improving the reporting process for Internal Audit group.• Managed Active Directory accounts allowing team member to be more proactive in other areas of department.

Greater New York City Area

• Resolved hardware, software and network connectivity issues quickly, investigated causes, and recommended solutions to correct failures.• Improved productivity by replacing desktop computers with laptops to be more functional and mobile.• Managed desktop images, VoIP account, ID card access to ensure smooth onset for new hires.• Participated in determining lifecylce of IT equipment with IT Director. Planned and executed the purchase of new software and hardware equipment.