Juelle Benjamin Email & Phone Number

Canton, Massachusetts, United States

Canton, Massachusetts, United States

•Assists and responds to a high volume of incoming email requests and incoming phone calls with healthcare Providers, Brokers and Members regarding plan benefits, enrollment, eligibility, and claims•Provides accurate and thorough written responses to customer inquiries•Receives and responds to inquiries about product billing and payment questions for all products•Understands and relays information regarding contract riders, member programs, and all HPHC vendor relationships• Captures and documents customer feedback; receives, resolves, and routes complaints as defined by Department policies, procedures, and guidelines; accurately handles appeals process inquiries. Consults with appropriate staff from all levels within the department well as with Appeals to effectively address a member’s inquiry•Adheres to HIPAA policies and follows Medicare guidelines•Enters data entry for legal documents such as (Power of Attorney/Durable Power of Attorney, Health Proxy, Designated Representative, Executor of Estate) into IkaClaims system•Enters provider and member reimbursement claims and routes to appropriate department for processing•Assists and guide new hires by demonstrating standard department processes and protocols

Boston, Massachusetts, United States

•Able to greet guests, organize, confirm and process all check-ins and check-outs, accommodate special request for guests, confirm cancellations while using FOSSE property management system•Adjust coding and billing for group and individual reservations, able to verify payments with guests, input rooming lists for social and corporate groups, input group rate codes for upcoming groups, communicate necessary Sales information to appropriate departments•Report to Sales management, assist with Sales related projects and tasks, cold call for prospective clients•Supply guests with amenities, local areas of interest and directions for local attractions•Able to count money, file and fax reports, scan documents and able to record wake up calls •Train and supervise Front Desk Receptionists and Overnight Auditors on FOSSE property management system, demonstrate using specific verbiage for specific hotel brand standards, billing, demonstrate proper phone greeting & etiquette•Provide exceptional customer service when guest issues arise, and offer a resolution to guests•Purchase and order items for Front Office such as office supplies, food & beverage product for AC Store, monitor inventory for Front Office department•Input data for invoices using M3 hotel finance accounting system, process Accounts Payable checks, email and scan all revenue, accounting, and room management reports to Executive Management

Cambridge, Massachusetts, United States

•Able to greet all incoming guests and clients, organize, confirm and process all check-ins and check-outs, accommodate special request for guests, confirm cancellations while using FOSSE property management system•Adjust coding and billing for guests, able to verify payments with guests, answer phones with proper etiquette and specific brand greeting•Provide guests with amenities, offer recommendations for local areas of interest and directions for local area•Able to count money, file and fax reports, scan documents and able to record wake up calls •Demonstrate customer service and able to multi-task on multiple projects with minimal supervision

Brookline, Massachusetts, United States

-Able to greet all welcoming guests and clients, organize, confirm and process all check-ins and check-outs, accommodate special request for guests, confirm cancellations while using FOSSE property management system-Adjust coding and billing for guests, able to verify payments with guests, answer phones with proper etiquette and specific brand greeting- Provide guests with amenities, offer recommendations for local areas of interest and directions for local area-Able to count money, file and fax reports, scan documents and able to record wake up calls -Demonstrate exceptional customer service and able to multi-task on multiple projects with minimal supervision