Juergen Janovsky Email and Phone Number
Juergen Janovsky work email
- Valid
Juergen Janovsky personal email
I am in the telco branch since the early 90's, focussed on IT challenges in a heterogenous, complex and large-volume based environment.During several management jobs, I show a proven track record of generating value. This has been achieved using extensive technical IT and Telecommunications - expertise, detailed business knowledge and proven ability to make significant contributions at senior business management level. In addition, I had the opportunity to use and excel my leadership and change management skills by driving IT Application Operation Processes and Organisation structures to the next levels of effectiveness and efficiency.In the projects section below are only those projects with either strong personal contribution and/or major achievements and impact on business mentioned.
Vodafone
View- Website:
- vodafone.in
- Company phone:
- 03333 040191
- Company email:
- groupmedia@vodafone.com
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Director It OperationsVodafone Oct 2016 - PresentLondon, Gb
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Hod Service & Controlling Management It OperationsVodafone Apr 2016 - PresentLondon, GbBuilding up best-of-breed service management with dedicated service managers through the whole organization. Leading a central major incident management team in Germany, trained and skilled with Kepner Tregou methodology. Tool strategy and governance for IT Operation toolsets including a business oriented service catalogue with E2E service responsibility mirrored in a company-wide implementeat of HP BSS tool suite.
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Hod Customer Lifecycle ManagementVodafone Apr 2010 - PresentLondon, GbBeing accountable for performance and availibility of Online applications in CC&B environments Germany wide for fixed net and wireless applications. This includes the Order Management backend components (EAI) and all Voucher replenishment and ATM cashnet applications. In addition the central Monitoring and Scheduling is led in my responsibility.
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Hod It Operation ProvisioningVodafone Jul 2007 - Mar 2010London, GbManaging application operation staff and ensure performance and availability of online part of CC&B wireless and wired (after ARCOR takeover), PoS Business, Helpdesk and PMC setup (structure, organisation and processes), Order Management (EAI Competence Team). Process and IT Accountability for prepaid business (voucher replenishment and cashnet transactions).
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Hod It Operations Customer Care ServicesVodafone Jul 2004 - Jun 2007London, GbResponsible for:online part of CC&B wireless, availability & performance, Setup of KPI, SLAs and Monitoring, PoS business support, Data Warehouse operations, web portal, Setup Oracle Competence Center, IT Solution Design / IT Architecture from operational view (TCO)
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Process Leader Data Warehouse And Business IntelligenceVodafone Jul 2001 - Jun 2004London, GbMy first manager role. Leading a group of people responsible for application operation of the DWH. Setup and standardisation of the SW Delivery process into production.Stabilize production environment.Introduction of internal, virtual invoicing of DWH usage to control load on the DWH.
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Head Of It Customer Care Service ManagementVodafone Jul 1992 - Mar 2004London, GbHeading the department for 1st and 2nd-Level Application Support of CC&B online, DWH and satellite systems at VF Germany
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Business AnalystVodafone Sep 1994 - Jun 2001London, GbRequirement Design and Project manager for diverse product implementations (e. g. SMS introduction). Since 1998 responsible for process optimisation and IT support structures as part of the project CC&B switch. Responsible lead of the UAT for the orgnisation.
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It TrainerMannesmann D2 Gmbh Jul 1992 - Aug 1994Setup of weekly workshops to train Call Center Agents to work with existing ITApplications. Create documents, administrate training database environment, trainer.
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System AnalystAir Liquide Jul 1986 - Jun 1992Paris, FrSupporting the whole value chain of IT Application development for the sale and invoicing PC Application in all regions (> 400):Business Analysis, Requirement definition, Coding, Testing, Deploying, Documentation inckluding Hardware setup, Training preparation, Trainer.In central region set-up, installation and administration of NOVELL-based LAN.
Juergen Janovsky Skills
Juergen Janovsky Education Details
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Fom University Of Applied Sciences For Economics And Management(Business/Managerial Economics And It) -
Maastricht UniversityBusiness Strategies
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Buhmann SchuleInformation Technology
Frequently Asked Questions about Juergen Janovsky
What company does Juergen Janovsky work for?
Juergen Janovsky works for Vodafone
What is Juergen Janovsky's role at the current company?
Juergen Janovsky's current role is HoD Service & Controlling Management at Vodafone Germany.
What is Juergen Janovsky's email address?
Juergen Janovsky's email address is ju****@****one.com
What schools did Juergen Janovsky attend?
Juergen Janovsky attended Fom University Of Applied Sciences For Economics And Management, Maastricht University, Buhmann Schule.
What skills is Juergen Janovsky known for?
Juergen Janovsky has skills like Telecommunications, Itil, It Service Management, Change Management, Solution Architecture, Mobile Communications, Team Leadership, Strategic Leadership, Application Operation, It Management, Vendor Management, Department Budgeting.
Who are Juergen Janovsky's colleagues?
Juergen Janovsky's colleagues are Adam Shepherd, Edward Nunn, Shannon Hartel, Angelo Griesi, Sebastian Daase, Jamie Richter, Mykola Traknov.
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