Juergen Roth Email and Phone Number

Provide NOC to NOC 1st, 2nd & 3rd level Network management to Tier 1 financial, Legal and capital market clients. 1&2nd Level premium network support to key customer’s High bandwidth Infinera Optical networks, ADVA ROADM Optical network, IPVPN, high speed Ethernet private networks and hybrid solutions.Monitoring the Integrity and performance of the MPLS, DWDM, Metro Ethernet and SDH Backbone infrastructuresResponsible for Network Operations and Fault Management for DWDM and DSL NetworksResolve or escalate faults as appropriate, according to product SLA's Identify, Plan and Implement solutions for re-occurring Problems on Optical/DWDM Networks.Reporting and deploying TAC and Field engineers on major outages and hardware failuresCentralise documentation of network architecture and design documents Supporting the network manager completing weekly reports and resolving escalationsUsing network management tools to ensure network stability Overseeing planned works that impact the network and customers.Good customer facing skills, dealing with specialist requests regarding overall Solutions not limited to a single technology or vendor.Customer Focused and good communication with all required parties, including internal/external network partners, senior management and customers

Backbone NOC 2nd level support for optical transport network

INCC Technician 1st and 2nd level support international fibre network.

Field Engineer installation and maintenance

Network Engineer optical networks. Acceptance testing, configuration and maintenance optical networks.